Konovo
healthcare
TeamLeadClientServices,Qualitative
“Team Lead - Client Services, Qualitative at Konovo. Skills: Client services, Qualitative research, Team leadership. Lead and coach Senior Project Managers. Deliver high-quality qualitative research”
What You'll Achieve.
Ensuring the successful execution of client projects; Maintaining high levels of client satisfaction; Driving operational excellence; Ensuring all projects align with business objectives; Meeting client expectations; Enabling better, connected insights; Developing, coaching, and retaining a high-performing team; Meeting Konovo’s standards for service excellence; Resolving delivery risks; Resolving stakeholder misalignment; Resolving client escalations; Maintaining quality in a high-volume environment; Support faster, better, connected insights
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
5+ years of experience in healthcare, life sciences, market research, hospitality, and food and beverage, or similarly fast-paced client services environments where quality, responsiveness, and stakeholder management directly impact business outcomes, Candidates must be based in Mexico and authorized to work in Mexico without current or future sponsorship requirements
Nice to Have
at least 2 years in direct people leadership roles
What You'll Do.
Lead and coach Senior Project Managers
Deliver high-quality qualitative research
Translate client objectives into research plans
Build and maintain a culture of client-first execution
Remove blockers quickly
Drive predictable execution across studies
Improve operational visibility and rigor
How You'll Work.
Team & Collaboration
Serve as a key liaison between clients and internal teams; Partnering across teams to deliver value
Process & Methodology
Manage dependencies, Prioritize effectively
Applying for this Team Lead - Client Services, Qualitative role?
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