Sky Zone
TeamLead
“Team Lead at Sky Zone. Skills: leadership, customer service, sales. Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible. Providing hands-on support to Team Members by jumping into any department when extra help is needed (i. e. café, birthday parties, front desk, etc.)”
Industry & Context.
Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements, Ability to lift and/or move a minimum of 20 pounds, Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment
What They're Looking For.
Must Have
18 years of age or older, Minimum of 6 months of work experience ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation, Is available to work nights, weekends, and holidays as needed, Is reliable, coachable, self-motivated, and organized
Nice to Have
Retail sales and/or amusement park or entertainment industry experience are all considered a plus
What You'll Do.
Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible
Providing hands-on support to Team Members by jumping into any department when extra help is needed (i. e. café
Execution of membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments
Helping to enforce park safety policies and ensure the park is running smoothly
Educating other Team Members in the moment if there’s an issue with guest safety that’s not being corrected
Help maintain a clean environment and perform janitorial duties throughout the shift
Complete any incident reports that happened during the shift
Assist with initiating and coordinating opening or closing park procedures
Help ensure any additional shift duties outlined for that day are complete before leaving
How You'll Work.
Team & Collaboration
support the park’s management team; Providing Managers with important updates or customer service issues; Educating other Team Members in the moment if there’s an issue with guest safety that’s not being corrected
Communication Scope
Frequently communicate and interact with employees and customers
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