TeamLead

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Duties and responsibilities** * Providing support to end-users via phone, email, chat, or in-person. * Identifying and diagnosing system issues and determining the root cause of the problem. * Documenting support tickets, including details of the issue and the steps taken to resolve it. * Working closely with system developers to resolve complex technical issues and to develop solutions to recurring problems. * Testing system updates and new releases before they are deployed to end-users. * Providing training and support to end-users on how to use system applications effectively. * Maintaining knowledge of the latest system updates and releases, as well as industry trends and best practices. * Collaborating with other support teams to ensure that system issues are resolved in a timely and effective manner. * Developing and maintaining support documentation, including user guides, troubleshooting guides, and knowledge base articles. * Participating in the development and implementation of system support policies and procedures. * Assists the Team members with day-to-day operations * Gathers, verifies, and manipulates data for report generation * Help drive critical business decisions by analyzing metrics and designing reports * Create and design report templates that the Team members can use to generate reports themselves. The intention is to have minimal need for an explanation of data and maximize the value