InteLogix
TeamLead
“Team Lead at InteLogix. Answers calls from client's customers. Assists with customer inquiries and escalations”
Industry & Context.
Solve problems or issues that may come up
What They're Looking For.
Must Have
Must be able to type quickly and accurately, use a mouse effectively, basic understanding of Windows-based operating systems, demonstrated ability to effectively communicate, maintain the respect of fellow employees, shown willingness to help other Customer Service Representatives, demonstrated a commitment to GC Services and its policies and procedures, Write in a clear and concise manner, Manage time effectively, Solve problems or issues that may come up, Concentrate and focus for extended periods of time, Cope with high-stress and changing environment, Remain alert at all times, Adhere to policies and procedures, Adhere to work schedule and punctuality requirements
Nice to Have
some college, 2 years of customer service experience
What You'll Do.
Answers calls from client's customers
Assists with customer inquiries and escalations
Provides assistance to staff
Assists Call Center Supervisor
Researches and resolves customer issues
Promotes positive work environment
Provides appropriate coaching
Escalates employee performance issues
Prepares department schedules and reports
Works on special or ongoing projects
Ensures consistency with SOP’s
Assists with on-the-job training
Works under the direction of an Assistant Manager
Perform additional duties as required
How You'll Work.
Team & Collaboration
Promotes positive work environment by establishing rapport and initiating relationships with colleagues; Provides appropriate coaching, counseling, direction, and resolution for employees that experience work-related issues
Communication Scope
demonstrated ability to effectively communicate
Applying for this Team Lead role?
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