ASSPL
Fulfillment Operations Management, Fulfillment Center, transportation and logistics
TeamLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Team Lead at ASSPL. Skills: Team management, Process improvement, Stakeholder management. Manage a shift. Identify opportunities to improve team performance”
What You'll Achieve.
Resolve issues impacting customer experience; Resolve issues impacting business continuity
Industry & Context.
Issue resolution; Root cause analysis
What They're Looking For.
Must Have
1+ years customer-facing experience, 1+ years warehousing experience, 1+ years logistics experience, 1+ years manufacturing experience, Speak, write, and read fluently in English, Experience with Microsoft Office products, Experience with Excel
Nice to Have
3+ years customer-facing experience, 3+ years warehousing experience, 3+ years logistics experience, 3+ years manufacturing experience, MBA, Pull data from numerous databases, Perform ad hoc reporting and analysis
What You'll Do.
Identify opportunities to improve team performance
Own associated change management
Develop performance metrics
Refer to performance metrics
Drive team performance
Drive business results
Identify business impact of trends
Make data backed decisions
Communicate with external customers
Communicate with internal customers
Escalate problems or variances
Follow through on resolutions
How You'll Work.
Team & Collaboration
Multiple stakeholders; External customers; Internal customers
Communication Scope
Written communication; Oral communication
Full Job Description
Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team Purview of a Team Lead Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Responsibilities include, but are not limited to - Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. · Developing and/or referring to performance metrics to drive team performance and business results. · Identifying the business impact of trends and making data backed decisions. · Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers) · Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. A day in the life Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion. Responsibilities include, but are not limited to - Managing a shift, constantly identifying opportunities to improve team performance and owning assoc
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