Rally House
specialty retail
TeamCaptain(ShiftLeader)
“Team Captain (Shift Leader) at Rally House. Skills: Social, Customer Centric, Action Oriented, Directs Work. Support onboarding and training of new team members. Help maintain a high-energy, high-commitment store culture”
What You'll Achieve.
Drive sales during assigned shifts through guest focus and urgency
Industry & Context.
Must be able to stand and walk for extended periods of time, Ability to lift up to 50 pounds, Ability to bend, reach, and climb ladders
What They're Looking For.
Must Have
Must be at least 18 years of age, 1-2 years of retail experience, Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events, Must be able to stand and walk for extended periods of time, Ability to lift up to 50 pounds, Ability to bend, reach, and climb ladders
What You'll Do.
Support onboarding and training of new team members
Help maintain a high-energy
high-commitment store culture
Model service behaviors and standards consistently
Provide in-the-moment coaching and feedback to team members
Prioritize and delegate tasks during shifts to ensure execution
Serve as a go-to resource for basic operational questions
Validate completion of daily operational routines
Escalate operational risks and gaps to leadership quickly
and fixture resets during shifts
Ensure merchandising standards are maintained throughout the day
Guide Teammates on visual standards and product placement
Support visual transitions and floor sets
Lead the floor to ensure service coverage and prioritize guests
Reinforce the Party service model and behaviors
Handle escalated customer concerns with confidence and professionalism
Monitor service execution and adjust staffing or focus as needed
Drive sales during assigned shifts through guest focus and urgency
Coach team members to maximize guest opportunities
Support execution of promotions
How You'll Work.
Team & Collaboration
guide the store team; keeping the team focused and energized; provides direction to others; Ensures alignment; keep the team focused and effective; Support onboarding and training of new team members; Help maintain a high-energy, high-commitment store culture; Provide in-the-moment coaching and feedback to team members; Prioritize and delegate tasks during shifts to ensure execution; Guide Teammates on visual standards and product placement; Coach team members to maximize guest opportunities
Communication Scope
Clear and confident communication skills; coaching and feedback
Process & Methodology
Prioritize and delegate tasks during shifts to ensure execution, Acts quickly and decisively to keep work moving forward, Clarifies priorities and provides direction to others, Ensures alignment, follows up to confirm understanding, and adjusts course when needed to keep the team focused and effective
Applying for this Team Captain (Shift Leader) role?
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