Boldr
Outsourcing/Offshoring
TeamCaptain
Neural analysis suggests this role is
optimal for Mid candidates.
“Team Captain at Boldr. Skills: People Management, Performance Management, Operational Management. Lead, supervise, and mentor Community Builders team members. Identify growth and development opportunities”
What You'll Achieve.
Ensure consistent achievement of KPIs; Achieve business objectives; Support team growth; Sustain service levels
Industry & Context.
problem-solving and decision-making skills; Solution-oriented
What They're Looking For.
Must Have
Bachelor's/College degree in a relevant field, At least 3 years of supervisory or team leadership experience in customer experience or support environments, Experience supporting SaaS products and complex digital platforms, Experience in omnichannel environment, A general understanding of content moderation and community management, knowledge of CRM systems, Intermediate knowledge of Google Workspace and MS Office applications, problem-solving and decision-making skills, Excellent verbal and written communication skills, Ability to quickly learn and navigate new technologies and systems, Openness to feedback and continuous professional growth, Willingness to learn about Data Science and Machine Learning concepts as they relate to operations and automation
Nice to Have
Zendesk, Salesforce
What You'll Do.
and mentor Community Builders team members
Identify growth and development opportunities
and high-performance team culture
Guide advisors and analysts
Monitor and assess individual and team performance
Deliver timely feedback
Ensure team members are properly trained
Support continuous improvement
Resolve or assist with escalated tickets
and solve complex requests
Identify and communicate blockers or risks
Maintain familiarity with client key contacts
Support implementation of policies
Demonstrate mastery of company and client offerings
Contribute to the ongoing development of customer engagement
Identify opportunities for continuous improvement
Ensure team resourcing
and equipment needs are met
Recommend relevant product
or process improvements
Partner with People Development Manager
Relay operational trends and recurring issues
How You'll Work.
Team & Collaboration
Work closely with the Manager, Client Experience; Work closely with Client Experience leadership; Work closely with People Manager; Collaborate with leadership on client value improvements; Partner with the People Development Manager
Communication Scope
Excellent verbal and written communication skills; Articulate; Persuasive
Full Job Description
### A LITTLE BIT ABOUT Boldr * Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. * We are a global team, united by our desire to connect diverse people with common values for boldr impact. * We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. ### LET’S START WITH OUR VALUES * Meaningful connections start with AUTHENTICITY * We do our best work by being CURIOUS * We grow by remaining DYNAMIC * Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE * At the heart of great partnerships, we’ll always find EMPATHY ### WHAT IS YOUR ROLE As the Team Captain, you are responsible for the day-to-day leadership, performance, and development of the Community Builders/Pack Member Care (PMC) team, including Social Media Specialists, Hybrid Social Media Specialists, Content Coordinators, and Reviews & Marketplace Specialists. You will serve as the primary point of escalation for complex operational and people-related issues, ensure consistent achievement of KPIs, and foster a high-performing, inclusive, and values-driven team culture. You will work closely with the Manager, Client Experience, Client Experience leadership, and People Manager to support business objectives and team growth. ### WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. ### WHAT WILL YOU DO ### People Management & Leadership * Lead, supervise, and mentor Community Builders team members, including Social Media Specialists, Hybrid Specialists, Content Coordinators, and Reviews & Marketplace Specialists. * Identif
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