Airbus India Private Limited
TDCustomerSupportFleetOpsEngineer
Neural analysis suggests this role is
optimal for Professional candidates.
“TD Customer Support Fleet Ops Engineer at Airbus India Private Limited. Skills: Customer support, Fleet Operations, Technical Data. Analyse and answer customer queries. Analyse SB impact for F. Ops”
What You'll Achieve.
Daily customer answers and up-to-date documentation delivered to Customers; High Customer relationship and satisfaction; Proactive Customer support; Contribute to high activity performance in line with expected targets
Industry & Context.
Analytical mindset; Participate to the analysis of operational issues detected
Guarantees Export Control rules knowledge and adherence, Provides support in accordance with Export Control rules
What They're Looking For.
Must Have
C1 level in English, written and spoken
Nice to Have
Master’s or a Bachelor 's degree in engineering or AME
What You'll Do.
Analyse and answer customer queries, Analyse SB impact for F.
Ops, Maintain and enhance relationship with stakeholders, Propose and contribute to improvement initiatives, Verify and validate F.
OPS data assembly, Follow-up, control & validate sub-contracting, Prepare and participate to meetings, Participate to analysis of operational issues, Coordinates operational topics with stakeholders, Analyses and provides answer to Customer queries, Interface with stakeholder network, Provides proactive support to Customers, Provides support to subcontractor activities, Ensures subcontractor performance, Guarantees Export Control rules adherence, Contribute to high activity performance, Provide daily Operations support, Manage the incorporation of New Aircraft, Plan the TD revisions, Ensure all associated communication, Ensure Follow-up monitoring, Provides support in accordance with Export Control rules, Maintains and contributes to enhance Customer satisfaction, Provides contribution to CSIP action plan, Provides TD Operations awareness sessions, Provides reporting of main operational achievements, Participates in TechData improvement Projects, Proposes & Contributes to operational improvement initiatives, Contributes to regular revisions of the quality referential, Develop and maintain a collaborative working environment, Propose and develop innovation and digitalisation initiatives, Support a value driven organisation, Report any safety issue or event, Contribute to safety enhancement initiative, Promote a safety culture.
How You'll Work.
Team & Collaboration
Maintain and contribute to enhance a close relationship with internal stakeholders; Coordinates operational topics with all relevant stakeholders; Interface with stakeholder network & manages continuous cross-collaboration improvement; Contributes to an efficient transfer of information between India & Europe teams; Ensure all associated communication with Customers & Airbus Dpts; Develop and maintain a collaborative working environment across organisations
Communication Scope
Good coordination and relational skills; Good presentation skills, both oral and written
Process & Methodology
Overall knowledge of Project steps and ability to participate to Projects, Participates in TechData improvement Projects and/or cross-organizations improvement Projects on request
Full Job Description
****Job Description:**** **_Job Description –_ _TD Customer Support Fleet Ops Engineer_** ** _About us_** **There is an opportunity in Airbus India Customer Services to join the Operational Unit "**Technical Data Support & Services**", which is in charge of defining, producing, delivering and supporting the Technical Data (TD) products and services which are necessary for Customers to safely and efficiently operate their aircraft.** **We answer daily queries and support our customers with data customization management, data access, and fleet management and contribute to new customer Entry into service. We also ensure that once the Service Bulletin is reported by the Customer, the Flight Operations (F.Ops) products are launched in compliance with TD processes, Quality Gates and SLAs.** ****Experience Level needed:** 2 to 8 years** ** _Job description_** **The jobholder will be responsible for** * **Analyse and answer customer queries providing prompt and efficient support to the customer, on-time, on-cost and on-quality to improve customer satisfaction while satisfying safety requirements.** * **Analyse the SB impact for F.Ops after an operator/MRO reports embodiment of SB and launch the re** * **Maintain and contribute to enhance a close relationship with internal stakeholders and external customers** * **Propose and contribute to proactive support activities and improvement initiatives to boost our efficiency** * **Verify and validate F.OPS data assembly and dispatch deliveries in accordance with TD Quality Gate and revision planning** * **Follow-up, control & validate the sub-contracting activities** * **Prepare and participate to the pre finalization meetings and daily meetings** * **Participate to the analysis of operational issues detected** * **Coordinates operational topics with all relevant stakeholders** * **Analyses and provides answer to Customer Flight Operations Documentation updates daily queries** * **Interface with stakeholder network & manages conti
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