Warp
Fintech
TaxOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Tax Operations Specialist at Warp. Skills: Payroll tax, Notice resolution, Agency communication. Decode payroll tax notices. Translate tax jargon”
Industry & Context.
Investigate issues; Resolve account discrepancies; Resolve penalties; Resolve registration issues
What They're Looking For.
Must Have
Bachelor's degree in Accounting, Finance, Business, or related field (or equivalent experience), 2-4 years of payroll or payroll tax experience, Comfortable making phone calls to tax agencies, Research compliance requirements
Nice to Have
Multi-state payroll tax compliance experience, NY and CA experience a bonus, Experience with penalty waiver processes, Agency negotiations experience, Active CPA license, Background in high-growth SaaS or payroll/HR startup, Familiarity with third-party administrator workflows, Interest in process improvement and automation
What You'll Do.
Decode payroll tax notices
Guide founders through resolution
Draft letters to tax agencies
File responses to tax agencies
Represent Warp in conversations with tax agencies
Resolve account discrepancies
Resolve registration issues
Process state tax registrations
Assist with jurisdiction setup
Support quarterly filings
Maintain detailed case notes
Perform tax reconciliations
Flag compliance trends
Turn recurring issues into FAQs
Improve workflows through automation
Partner with Customer Support
Partner with Engineering
Partner with third-party administrators
Address client tax questions
Assist with end of year preparation
Assist with annual compliance processes
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Customer Support; Engineering; Product; Third-party administrators
Communication Scope
Translate complex tax concepts; Written communication; Verbal communication
Process & Methodology
Project management tools
Full Job Description
ABOUT WARP Warp is the AI-native Employee Management Platform for ambitious companies. Our platform includes HRIS, payroll, IT, benefits, tax compliance, and more - all built from scratch on an AI-native architecture from day 1. Warp embeds itself into every part of a company's people operating layer, we process over half a billion $ annually in payroll, on track to grow to $2B. Legacy vendors in our space built their businesses by profiting from complexity. Warp is built from day one for AI to be the primary operator, not a feature. Every advance in LLM capability widens our lead. We hire people who ship constantly, own outcomes, and care about craft. We're in the office five days a week because speed and proximity are a competitive advantage at this stage. If you want to build something that automates an entire category of core work, not just another point solution, this is the place. We've raised over $85M from top investors like Ashton Kutcher/Sound Ventures, Y Combinator, founders of Dropbox, Replit, SV Angel, and Homebrew Capital. Built by an obsessive team from MIT, Ramp, Brex, Google, Dropbox, Apple, and more. ABOUT THE ROLE We're looking for a detail-oriented Tax Operations Specialist to join our payroll tax compliance team. You'll directly report to our Tax Operations Lead, becoming the first line of defense when customers receive payroll tax notices. This role combines technical tax expertise with exceptional customer service - you'll investigate issues, communicate with tax agencies, and guide founders through resolutions with clarity and confidence. This is an excellent opportunity for someone with 2-4 years of payroll tax experience who wants to deepen their multi-state compliance expertise while helping build scalable processes at a fast-growing startup. WHAT YOU’LL DO - Notice Resolution & Customer Support: Decode federal, state, and local payroll tax notices, translate tax jargon into plain English, and guide founders through resolution via email, Z
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