Miter
SaaS
TaxOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Tax Operations Specialist at Miter. Skills: payroll tax expertise, agency notice resolution, customer support. Serve as Miter’s internal tax expert. stay current on Check policy and product changes, federal/state/local filing rules, and agency”
What You'll Achieve.
clear, calm resolutions for our customers; getting it right is core to the trust our customers place in Miter; scale tax expertise across the company; common tax issues can be handled systematically (and eventually automated)
Industry & Context.
untangling messy problems; fix the root cause, not just the symptom
travel a few times a year for onboarding, company-wide and team specific off-sites
What They're Looking For.
Must Have
3+ years (mid) / 5+ years (senior) of payroll tax experience at a payroll provider, payroll SaaS, or PEO, with hands-on knowledge of federal, state, and local filing requirements across multiple jurisdictions, Direct experience owning agency notices end-to-end, including researching guidance, guiding customers through resolution, and handling cases from first email through live calls with stressed CFOs, Excel skills (pivot tables, lookups, gross/net and tax reconciliations), working knowledge of payroll systems like Check, Gusto, Rippling, ADP, or Paychex, ability to build and interpret balancing reports from scratch, Deep agency fluency: POA/TPA processes, "Applied For" handling, filing frequencies, wage bases, withholding mechanics, and triaging 941/940, state UI, withholding, and local notices into clear next steps, Excellent written and verbal communication paired with judgment
What You'll Do.
Serve as Miter’s internal tax expert
stay current on Check policy and product changes
federal/state/local filing rules
be the go-to for teammates escalating complex cases
Own reactive tax support tickets: tax notices
and general tax-setup questions
Drive proactive tax setup reviews for customers flagged as high-risk during onboarding
and training for Sales
and the broader Support team
How You'll Work.
Team & Collaboration
work closely with Support, Launch, Product, and our partners at Check; partnering with customers; build playbooks and enablement that scale tax expertise across the company; partnering with customers in stressful moments; build playbooks alongside Support, Launch, and Product
Communication Scope
Excellent written and verbal communication; distill a tangled tax history into a calm, concise reply; de-escalate frustrated customers
Full Job Description
A BETTER BUILT WORLD https://www.miter.com/resources/a-better-built-world/ At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s. That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical https://www.miter.com/customer-story/marathon-electrical-contractors/, W.J. O’Neil https://www.youtube.com/watch?v=GNExtmeHcSg, and Truebeck Construction http://truebeck.com/ are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2021, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started. ABOUT THE TEAM & HOW WE WORK: As a Tax Operations Specialist, you’ll be Miter’s internal payroll tax expert - the person who turns tangled tax situations into clear, calm resolutions for our customers. Payroll tax is one of the highest-stakes parts of running payroll, and getting it right is core to the trust our customers place in Miter. You’ll work closely with Support, Launch, Product, and our partners at Check to own reactive tickets, drive proactive risk reviews, build the playbooks and enablement that scale tax expertise across the company. We’re a small, scrappy team that prizes ownership, clear writing, and the instinct to fix the root cause, not just the symptom. If you love untangl
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