Miter
SaaS
TaxOperationsSpecialist
“Tax Operations Specialist at Miter. Skills: payroll tax expertise, agency notice resolution, customer support. Serve as Miter’s internal tax expert. stay current on Check policy and product changes, federal/state/local filing rules, and agency”
What You'll Achieve.
clear, calm resolutions for our customers; getting it right is core to the trust our customers place in Miter; scale tax expertise across the company; common tax issues can be handled systematically (and eventually automated)
Industry & Context.
untangling messy problems; fix the root cause, not just the symptom
travel a few times a year for onboarding, company-wide and team specific off-sites
What They're Looking For.
Must Have
3+ years (mid) / 5+ years (senior) of payroll tax experience at a payroll provider, payroll SaaS, or PEO, with hands-on knowledge of federal, state, and local filing requirements across multiple jurisdictions, Direct experience owning agency notices end-to-end, including researching guidance, guiding customers through resolution, and handling cases from first email through live calls with stressed CFOs, Excel skills (pivot tables, lookups, gross/net and tax reconciliations), working knowledge of payroll systems like Check, Gusto, Rippling, ADP, or Paychex, ability to build and interpret balancing reports from scratch, Deep agency fluency: POA/TPA processes, "Applied For" handling, filing frequencies, wage bases, withholding mechanics, and triaging 941/940, state UI, withholding, and local notices into clear next steps, Excellent written and verbal communication paired with judgment
What You'll Do.
Serve as Miter’s internal tax expert
stay current on Check policy and product changes
federal/state/local filing rules
be the go-to for teammates escalating complex cases
Own reactive tax support tickets: tax notices
and general tax-setup questions
Drive proactive tax setup reviews for customers flagged as high-risk during onboarding
and training for Sales
and the broader Support team
How You'll Work.
Team & Collaboration
work closely with Support, Launch, Product, and our partners at Check; partnering with customers; build playbooks and enablement that scale tax expertise across the company; partnering with customers in stressful moments; build playbooks alongside Support, Launch, and Product
Communication Scope
Excellent written and verbal communication; distill a tangled tax history into a calm, concise reply; de-escalate frustrated customers
Applying for this Tax Operations Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Miter?
Real rants from real employees. Read before you apply.