Taskrabbit
TaskerSuccessManager
“Tasker Success Manager at Taskrabbit. Skills: Marketplace operations, Customer success, Community management, Data analysis. Drive invoices and revenue by analyzing supply data. Take targeted actions to improve supply health”
What You'll Achieve.
Drive invoices and revenue; Improve supply health; Improve booking conversion; Improve Tasker quality; Ensure Taskers are fully utilized and retained; Build satisfaction with the platform; Achieve personal tasking goals; Ensure every job gets done so well that Taskers and clients come back again and again; Increase invoices and revenue; Drive better outcomes throughout the entire platform experience
Industry & Context.
Problem-solving on the fly
Travel up to 10%, Hybrid schedule requiring two days in-office per week
What They're Looking For.
Must Have
4+ years in marketplace operations, customer success, community management, or comparable roles, Bachelor's degree or equivalent practical experience, Full professional fluency in English, A proficient user of data to derive actionable insights and make decisions, A highly effective and confident communicator and negotiator virtually, on the phone, and in a skilled facilitator who can engage audiences from 1 to 100, A self-starter who’s opportunistic and comfortable with problem-solving on the fly in a fast-paced environment and knows when to ask for help, A low‑ego collaborator who thrives in fast‑moving, globally distributed teams, Demonstrated experience managing and maintaining relationships with cross-functional teams to drive results and achieve business objectives, An enthusiastic “people person” who derives joy from helping people succeed, Well organized with excellent time management and prioritization skills, and phenomenal attention to detail
Nice to Have
Experience managing community programs across multiple metros or countries, SQL and Sigma proficiency, Marketplace or gig‑economy background
What You'll Do.
Drive invoices and revenue by analyzing supply data
Take targeted actions to improve supply health
Acquire quality Taskers when needed
Monitor market performance
Tailor programs and supply tactics to local dynamics
Help Taskers thrive through performance coaching
Grow Tasker participation in scaled lifecycle programs
Determine effective communication channels to reach Taskers
Master the Tasker lifecycle
Use data-driven insights to identify gaps
Recommend cross-functional improvements
Drive better outcomes throughout the platform experience
Communicate performance insights and business impact
Design and lead experiments to improve supply alignment
Validate and submit bug reports
Lead community engagement efforts
and wins with global team
How You'll Work.
Team & Collaboration
Work crossfunctionally with Product, Customer Support, Partnerships, Marketing, Legal, and other Commercial Operations teams; Advocate for solutions that support Taskers and drive invoices and revenue; Share learnings, pitfalls, and wins with the global Tasker Operations team; Collaborate with globally distributed teams
Communication Scope
Full professional fluency in English; Highly effective and confident communicator; Skilled facilitator
Applying for this Tasker Success Manager role?
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