TalentOpsLead

## Description This is not a traditional recruitment ops role. Talent Ops at Octopus is one of the most important parts of how we protect candidate love, keep our hiring machine moving globally, help our recruiters do brilliant work and make sure our systems, data, reporting and processes are genuinely useful with impact. Talent Ops is the engine room of Talent. When it works well, candidates feel it, recruiters feel it, hiring managers feel it and the business moves faster and smarter.  We’re looking for someone to help improve how we work and help us build a global talent experience that feels fast, smart, human and full of Octopus magic. This role is a 12 month FTC. ## What you'll do... (some of…) What you’ll do Champion candidate love As a Talent team, we deal with the highest volume of inbound people reaching out or coming into Octopus after our Customer Ops teams, so response time and care really matter. Candidate love is one of the most important things we protect. Every interaction tells people who Octopus really is, whether they get the job or not. We want candidates to feel that love and care. Candidates usually reach us in 4 main ways: They email our Talent inbox, They reach out on social media, They email PR, They reach out directly to leadership. However they come in, our job is to make sure no candidate disappears into the void. Talent inbox, LinkedIn, social messages and escalations should be actively handled and followed up properly. Champion candidate love by making sure candidates get fast, kind, clear and human responses throughout the hiring process. You’ll help keep candidate experience visible by tracking response times, ghosting, feedback themes, Lever CX, Glassdoor and escalation trends, making sure issues are resolved properly and learnings are shared so we keep getting better. Talent Ops should track all of these trends very closely. You will help make sure candidate love is not just something we talk about, but something we measure and imp