Arista Networks
Networking
TACEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“TAC Engineer at Arista Networks. Skills: Networking, Technical support, Troubleshooting. Post-sales technical support. Respond to customer inquiries”
Industry & Context.
Troubleshoot problems; Recommend corrective action
What They're Looking For.
Must Have
Proficiency with TCP/IP, Knowledge of core networking concepts, Linux OS navigation
Nice to Have
Industry certifications preferred, Prior customer-facing experience preferred
What You'll Do.
Post-sales technical support
Respond to customer inquiries
Resolve customer concerns
Troubleshoot hardware equipment
Troubleshoot software applications
Recommend corrective action
Recreate customer network issues
Document customer communication
Document recurring technical issues
How You'll Work.
Team & Collaboration
Cross functional interaction; HW teams; SW teams; Sales teams
Full Job Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges. At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation. Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do. Who You'll Work With Arista Networks is looking for Technical Solutions engineers to join our world class TAC support team. A TAC/Technical Solutions Engineer at Arista Networks will support our customers across various industry verticals with Arista products and solutions. You will have access to labs to perform your own recreates, along with training on our products and assigned mentors. This role also entails cross functional interaction with HW, SW and sales teams internally. This role not only offers an opportunity to learn cutting edge technology but also hone critical thinking, customer interaction skills and communication skills. What You'll Do * Post-sales technical support of Arista Datacenter and Campus products and * solutions. * Respond to customer product inquiries via telephone or email. * Resolve customer concerns raised during installa
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