Salesforce
AI CRM
TableauDeveloper
Neural analysis suggests this role is
optimal for Mid candidates.
“Tableau Developer at Salesforce. Skills: Tableau Server/Cloud operations, Proactive monitoring, Customer support, Technical issue troubleshooting. Own the complete end-to-end customer support experience.. Focus on Proactive Support best practices for our Customers that will hasten their implementations/deployments”
What You'll Achieve.
Proactively avert problems before they occur; Ensure reliable, high-quality data operations; Minimize potential service disruptions
Industry & Context.
Excellent problem-solving skills; Provide prompt, detailed analysis of technical challenges and business issues.
Ability to work flexible shifts, including weekend on-call responsibilities, in a 24/7 operating environment
What They're Looking For.
Must Have
Minimum 3+ years of customer-focused or customer-facing experience., Degree in Computer Science, Information Systems, Software Engineering, or equivalent) or equivalent experience., Ability to effectively prioritize, multi-task, and perform well under pressure, experience in technical support, data engineering, or platform support roles, Tableau desktop and Server: Possesses skills and certifications in Tableau Desktop and Tableau Server, with extensive experience designing scalable dashboards that handle large data volumes across multiple data sources, including SQL Server, Teradata, and PostgreSQL., Demonstrates proficiency in analyzing BI needs, interpreting both technical and business user requirements, and translating them into insightful reports. Additionally, has good experience with Tableau Cloud, ensuring seamless integration and performance across different deployment environments., Understanding of database concepts and SQL, Excellent problem-solving, communication, and customer-handling skills, Ability to work flexible shifts, including weekend on-call responsibilities, in a 24/7 operating environment, Ability to work independently while collaborating effectively across teams, Ability to communicate technical concepts clearly and effectively
Nice to Have
Tableau Desktop Specialist, Tableau Server Associate Certified, Tableau Certified Data Analyst, Certified platform Administrator, Salesforce Certified Platform Developer (PD1), CRM domain knowledge, Previous experience with Salesforce. com CRM and its technologies
What You'll Do.
Own the complete end-to-end customer support experience.
Focus on Proactive Support best practices for our Customers that will hasten their implementations/deployments
Support day-to-day Tableau Server/Cloud operations
including data ingestion
Troubleshoot technical issues related to Tableau Server/Cloud Integrations and Standard Salesforce-Tabelau Functionalities
Take ownership of customer issues through to resolution - including troubleshooting
internal communication and providing guidance on recommended best practices
Conduct annual technical health check reviews to evaluate customers’ platform performance
and overall system health
identifying potential risks and recommending improvements
Develop and customize Salesforce applications using Apex
Lightning Web Components (LWC)
Develop and implement automation using Flows and Apex triggers
detailed analysis of technical challenges and business issues.
Create and maintain Knowledge Base Articles both for internal and external audiences.
and logs to identify potential issues before they impact customers
Provide proactive support
including but not proactive system/limit monitoring and communications
deep root cause analysis
working with CCE and Technical Enablement teams on proactive tuning
and providing recommendations to minimize potential service disruptions
Develop excellent working relationships with other Support & infrastructure management to enable the successful delivery of ProM and other value-added services.
Responsible for defining escalation processes
recommending and agreeing improvements with other affected functions
then ensuring successful implementation
How You'll Work.
Team & Collaboration
Develop excellent working relationships with other Support & infrastructure management to enable the successful delivery of ProM and other value-added services.; Ability to work independently while collaborating effectively across teams
Communication Scope
Excellent communication skills; Ability to communicate technical concepts clearly and effectively
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. _**Job Description Summary**_ Proactive Monitoring(ProM) is a strategic customer engagement service that supports 24x7 monitoring of critical customer processes and proactively avert problems before they occur. The team consists of Salesforce experts who monitor the critical customer business processes, performance, platform limits and critical automations round the clock in a fast-paced, highly dynamic, client centric environment and work with the customer on issue mitigation. The Proactive Monitoring (ProM) Engineer is a customer-focused technical expert responsible for supporting [Salesforce.com](http://Salesforce.com)’s Signature Support customers. The role focuses on preventing customer issues through proactive monitoring and support of Salesforce Tableau. As a member of the ProM team, you will continuously monitor platform processes and system health, identify potential issues before they impact customers, and work to ensure reliable, high-quality data operations. The ProM Engineer (Technical) is technically competent, business-oriented, and highly customer-centric, providing the highest level of support and expertise to some of our largest and m
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