SS&C

Financial Services

TAServiceDeskManager

$9500–14500k ~AI est. Tokyo, Tokyo, Japan FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“TA Service Desk Manager at SS&C. Skills: Service Desk Management, Client Servicing, Team Leadership. Perform team reviews and appraisals. Instil client focus in operations”

What You'll Achieve.

Meeting agreed client service levels; Exceeding client expectations

Industry & Context.

Financial Services
Problems you'll solve

Problem-solving skills

What They're Looking For.

Must Have

5+ years experience in related role, Extensive experience in similar environment, In-depth Transfer Agency operations knowledge, In-depth technology knowledge, Financial Services regulatory environment knowledge

What You'll Do.

Perform team reviews and appraisals

Instil client focus in operations

Meet agreed client service levels

Proactively manage client expectations

Monitor service level standards

Provide senior management reporting

Maintain monitored processes and controls

Handle operational and managerial issues

Oversee service desk activities

Assist team with service desk activities

Process account opening

Process deal processing

Follow up on service delivery issues

Ensure timely reporting of incidents

Ensure timely escalation of incidents

Deliver high quality service

Propose procedural changes

Implement procedural changes

Improve department performance

Improve business area performance

Develop client relationships

Maintain client relationships

Act as local client contact

Address client issues

Address client queries

Oversee sampling reviews

Update controls and procedures

Work with internal groups

Deliver client specific projects

Deliver regional projects

Ensure adherence to internal policy

Ensure adherence to internal standards

How You'll Work.

Team & Collaboration

Internal groups; Client projects; Regional projects

Communication Scope

Level communication

Full Job Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **TA Service Desk Manager** **Locations** : Tokyo, Japan | Hybrid ** _Get To Know Us:_** As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Why You Will Love It Here!_** * **Flexibility** : Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – Conveniently positioned near Metro Line * **Your Future:** Professional Development Reimbursement * **Work/Life Balance:** Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays * **Your Wellbeing:** Social Insurance, Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Annual Health Check Up * **Diversity & Inclusion:** Committed to Welcoming, Celebrating and Thriving on Diversity * **Training:** Hands-On, Team-Customized, including SS&C University * **Education:** Employee Tuition Reimbursement for employees who are eligible * **Extra Perks:** Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible ** _What You Will Get To Do:_** ## Opportunity snapshot: The Service Desk Manager will be based out of our Tokyo, Japan office and will be responsible for the day to day activities of the service desk team based here including transfer agency, investor AML, and client servicing for our offshore transfer agency clients with Asian based distribution requirements. The role will include performin

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