SS&C
Financial Services
TAServiceDeskManager
Neural analysis suggests this role is
optimal for Manager candidates.
“TA Service Desk Manager at SS&C. Skills: Service Desk Management, Client Servicing, Team Leadership. Perform team reviews and appraisals. Instil client focus in operations”
What You'll Achieve.
Meeting agreed client service levels; Exceeding client expectations
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
5+ years experience in related role, Extensive experience in similar environment, In-depth Transfer Agency operations knowledge, In-depth technology knowledge, Financial Services regulatory environment knowledge
What You'll Do.
Perform team reviews and appraisals
Instil client focus in operations
Meet agreed client service levels
Proactively manage client expectations
Monitor service level standards
Provide senior management reporting
Maintain monitored processes and controls
Handle operational and managerial issues
Oversee service desk activities
Assist team with service desk activities
Process account opening
Process deal processing
Follow up on service delivery issues
Ensure timely reporting of incidents
Ensure timely escalation of incidents
Deliver high quality service
Propose procedural changes
Implement procedural changes
Improve department performance
Improve business area performance
Develop client relationships
Maintain client relationships
Act as local client contact
Address client issues
Address client queries
Oversee sampling reviews
Update controls and procedures
Work with internal groups
Deliver client specific projects
Deliver regional projects
Ensure adherence to internal policy
Ensure adherence to internal standards
How You'll Work.
Team & Collaboration
Internal groups; Client projects; Regional projects
Communication Scope
Level communication
Full Job Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **TA Service Desk Manager** **Locations** : Tokyo, Japan | Hybrid ** _Get To Know Us:_** As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Why You Will Love It Here!_** * **Flexibility** : Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – Conveniently positioned near Metro Line * **Your Future:** Professional Development Reimbursement * **Work/Life Balance:** Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays * **Your Wellbeing:** Social Insurance, Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Annual Health Check Up * **Diversity & Inclusion:** Committed to Welcoming, Celebrating and Thriving on Diversity * **Training:** Hands-On, Team-Customized, including SS&C University * **Education:** Employee Tuition Reimbursement for employees who are eligible * **Extra Perks:** Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible ** _What You Will Get To Do:_** ## Opportunity snapshot: The Service Desk Manager will be based out of our Tokyo, Japan office and will be responsible for the day to day activities of the service desk team based here including transfer agency, investor AML, and client servicing for our offshore transfer agency clients with Asian based distribution requirements. The role will include performin
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