SS&C
financial services and healthcare technology
TAServiceDeskManager
Neural analysis suggests this role is
optimal for Mid candidates.
“TA Service Desk Manager at SS&C. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. day to day activities of the service desk team. transfer agency”
What You'll Achieve.
consistently meeting agreed client service levels; proactively managing and exceeding client expectations; Monitor service level standards; Conduct regular reviews of SLAs, KPIs, procedures and checklists
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
5+ years of experience in a related role, Extensive experience in a similar environment, In-depth Transfer Agency operations and technology knowledge including the Financial Services regulatory environment
What You'll Do.
day to day activities of the service desk team
client servicing for offshore transfer agency clients with Asian based distribution requirements
performing day to day tasks pertinent to the department’s activity
day to day client services
general management matters
leading a small service desk team
Perform regular review processes and appraisals of the team
Instils a client focus in the core operation
consistently meeting agreed client service levels
proactively managing and exceeding client expectations
Monitor service level standards
provide senior management with reporting
maintain an environment where processes and controls are monitored
Handle and resolve operational and managerial issues that arise
Oversee and assist the team with performing day to day service desk activities
Following up in case of issues with service delivery
Ensuring timely reporting and escalation of any incidents to management
Ensure that procedures
policies and processes are adhered to
Propose and/or implement procedural changes to improve performance of the department or of related business areas
Development and maintenance of relationships with local clients
acting as the local point of contact for client issues/queries
Conduct regular reviews of SLAs
procedures and checklists
Overseeing regular sampling reviews by Quality Assurance teams
ensuring any findings are addressed and controls/procedures are updated accordingly
Work closely with groups internally to deliver client specific projects as well as wider projects in the region ensuring adherence to internal policy and standards
How You'll Work.
Team & Collaboration
Work closely with groups internally to deliver client specific projects as well as wider projects in the region ensuring adherence to internal policy and standards
Communication Scope
level of communication with all levels of staff including local and global management
Process & Methodology
client specific projects, wider projects in the region
Full Job Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **TA Service Desk Manager** **Locations** : Tokyo, Japan | Hybrid ** _Get To Know Us:_** As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Why You Will Love It Here!_** * **Flexibility** : Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – Conveniently positioned near Metro Line * **Your Future:** Professional Development Reimbursement * **Work/Life Balance:** Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays * **Your Wellbeing:** Social Insurance, Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Annual Health Check Up * **Diversity & Inclusion:** Committed to Welcoming, Celebrating and Thriving on Diversity * **Training:** Hands-On, Team-Customized, including SS&C University * **Education:** Employee Tuition Reimbursement for employees who are eligible * **Extra Perks:** Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible ** _What You Will Get To Do:_** ## Opportunity snapshot: The Service Desk Manager will be based out of our Tokyo, Japan office and will be responsible for the day to day activities of the service desk team based here including transfer agency, investor AML, and client servicing for our offshore transfer agency clients with Asian based distribution requirements. The role will include performin
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