TAWANTECH
Finance / FinServ
T24SupportEngineer(jBASEBackground)
Neural analysis suggests this role is
optimal for Mid candidates.
“T24 Support Engineer (jBASE Background) at TAWANTECH. Skills: Temenos T24, jBASE, production support, system debugging, banking operations. L2/L3 production support for T24 modules (e.g., Accounts, Funds Transfer, Payments, Loans). Monitor system performance and ensure high availability”
Industry & Context.
analytical and problem-solving skills; Troubleshoot functional and technical issues; Analyze and resolve production issues; Perform root cause analysis (RCA); Troubleshoot batch failures
24/7 support preferred
What They're Looking For.
Must Have
5+ years of experience in T24 support or development, Experience in production support environments, Experience with Temenos T24 architecture and modules, Hands-on expertise in jBASE programming, Knowledge of T24 components (VERSION, ROUTINES, ENQUIRY, EB APIs), Knowledge of OFS (Open Financial Services) messaging, Knowledge of MultiValue database concepts, Experience with Unix/Linux environments, Familiarity with shell scripting, Understanding of core banking operations: Customer accounts, Payments & transfers, Loans and deposits, analytical and problem-solving skills, Ability to work under pressure in critical production environments, Good communication skills with technical and business teams, Team player with proactive attitude
Nice to Have
Prior banking or financial services experience is highly desirable, 24/7 support preferred, Awareness of banking regulations and compliance is a plus, Experience with TAFJ (Java-based T24) is an advantage, Knowledge of integration tools and APIs, Exposure to DevOps practices and tools, ITIL certification for support processes
What You'll Do.
L2/L3 production support for T24 modules (e.g.
Monitor system performance and ensure high availability
Troubleshoot functional and technical issues within T24
Analyze and resolve production issues within SLA timelines
Perform root cause analysis (RCA) for recurring issues
and debug programs using jBASE
Analyze existing routines
Work on local developments
Monitor COB (Close of Business) and EOD (End of Day) processes
Troubleshoot batch failures and ensure successful completion
Support job scheduling and performance tuning
Execute data fixes using T24 tools and jBASE commands
Validate data integrity and consistency
Support interfaces between T24 and external systems (SWIFT
How You'll Work.
Team & Collaboration
Coordinate with business users and vendors for issue resolution; Coordinate with Dev, QA, and Infrastructure teams; Provide knowledge transfer to junior team members; Good communication skills with technical and business teams; Team player
Communication Scope
Good communication skills with technical and business teams
Full Job Description
### **Role Overview** The T24 Support Engineer is responsible for maintaining, troubleshooting, and enhancing the Temenos T24 application. The role requires strong expertise in jBASE, system debugging, and banking operations. ### **Key Responsibilities** ### **1\. Application Support & Maintenance** * Provide **L2/L3 production support** for T24 modules (e.g., Accounts, Funds Transfer, Payments, Loans). * Monitor system performance and ensure high availability. * Troubleshoot functional and technical issues within T24. ### **2\. Incident & Problem Management** * Analyze and resolve production issues within SLA timelines. * Perform root cause analysis (RCA) for recurring issues. * Coordinate with business users and vendors for issue resolution. ### **3\. jBASE Development & Debugging** * Write, modify, and debug programs using jBASE. * Analyze existing routines, versions, and templates in T24. * Work on local developments, patches, and fixes. ### **4\. System Monitoring & Batch Support** * Monitor COB (Close of Business) and EOD (End of Day) processes. * Troubleshoot batch failures and ensure successful completion. * Support job scheduling and performance tuning. ### **5\. Data Management** * Execute data fixes using T24 tools and jBASE commands. * Validate data integrity and consistency. * Work with MultiValue databases and file structures. ### **6\. Environment & Release Management** * Support deployments, upgrades, and patches. * Coordinate with Dev, QA, and Infrastructure teams. * Maintain version control and release documentation. ### **7\. Integration & Interfaces** * Support interfaces between T24 and external systems (SWIFT, payment gateways, etc.). * Debug API/services-related issues. * Ensure data flow consistency across systems. ### **8\. Documentation & Knowledge Sharing** * Maintain support documents, SOPs, and runbooks. * Provide knowledge transfer to junior team members. * Document known issues and solutions. **Requirements** ### **Experience Requireme
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