Julius Baer
Financial Services
T24ApplicationSupport/OperationEngineer100%(f/m/d)
Neural analysis suggests this role is
optimal for Senior candidates.
“T24 Application Support / Operation Engineer 100% (f/m/d) at Julius Baer. Skills: Temenos T24, Application support, Incident processing, Stakeholder communication. Ensure operation of core banking applications. Process incident tickets”
What You'll Achieve.
Process incidents within SLAs
Industry & Context.
Troubleshoot daily operations; Root cause analysis
On-call duty (weekly 7x24), Periodic releases on weekends
What They're Looking For.
Must Have
5 years of professional experience in T24 support, Completed IT Education, Proven experience in banking, Good Linux know-how
Nice to Have
Shell scripting is an advantage, Knowledge of Java application server, Knowledge of AWA scheduler, Knowledge of ITIL Foundation, TPH module is an advantage, German is a plus
What You'll Do.
Ensure operation of core banking applications
Process incident tickets
Perform coordination tasks
Administer change requests
Participate in releases
Perform routine data cleansing
Automate repetitive tasks
Keep documentation up to date
How You'll Work.
Team & Collaboration
Incident managers; Application service owners; 3rd-level support; IT stakeholders; Business stakeholders
Full Job Description
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. System engineering is an interdisciplinary field of system and platform engineering, complemented with business management and operational responsibility, that centres around on how to design and manage complex systems and technology platforms over their life cycles. The system engineer can assume a pure holistic role or can be a database, system/server, virtualization or a network specialist. ## **YOUR CHALLENGE** * Ensuring the operation of core banking applications in respect to application management (2nd level support) * Processing of incident tickets generated by monitoring systems and the local service desk within SLAs * Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders * Takeover of periodical on-call duty (weekly 7x24) * Administration of change requests, for application related process fulfillment * Participation in periodic releases on weekends * Engage in projects relating to operational aspects for existing or newly integrated applications * Routine data cleansing of the systems * Process optimization and automation of repetitive tasks including handover to L1 (Control Center) * Keep application operation documentation (knowledge database) up to date ## **YOUR PROFILE** * Completed IT Education (Degree in Computer Science or other IT related field) * Experience with Temenos T24: Proven ability to manage, monitor, and troubleshoot daily operations, including end-of-day (COB) processing. Proficient in operational tools such as JBoss, Oracle database, TAFJ, DSF, Octopus, Splunk, and Dynatrace. Familiarity with the TPH module is an advantage * At least 5 years of professional experience in T24 support * Good Linux know-how
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