GDIT
SystemsTechnician
Neural analysis suggests this role is
optimal for Senior candidates.
“Systems Technician at GDIT. Skills: Systems Technician, Information Systems. Provide installation support. Provide maintenance support”
What You'll Achieve.
Meet program resolution timelines
Industry & Context.
Troubleshooting; Diagnose system issues; Resolve system service failures
Top Secret SCI + Polygraph, US Citizenship Required, Occasional closing shift, Privileged user access
What They're Looking For.
Must Have
5+ years of related experience, Understanding of desktop computers, Understanding of thin clients, Understanding of servers, Understanding of VoIP phones, Understanding of video conferencing, Understanding of cabling standards, Understanding of installation, Understanding of systems administration, Understanding of testing equipment, Understanding of ITIL best practices, Appropriate and current DoD Information Assurance (IA) Certification, CompTIA Security+ CE certification
Nice to Have
Technical Training, Certification(s), AA/AS Degree
What You'll Do.
Provide installation support
Provide maintenance support
Provide troubleshooting support
Support information systems applications
Support peripheral hardware
Troubleshoot Windows hardware
Diagnose internal inquiries
Diagnose work requests
Install critical hardware
Upgrade critical hardware
Provide troubleshooting support
Diagnose system service failures
Isolate system service failures
Resolve system service failures
Replace hardware components
Repair corrupted files
Explain technical terms
Diagnose system issues
Provide situational awareness
Communicate incident ticket updates
Communicate change request updates
Update incident documentation
Update change documentation
Update knowledge articles
Update training resources
Conduct back-end device configuration
Manage security settings
Participate in administration
Track project studies
Maintain current knowledge
How You'll Work.
Team & Collaboration
Work with customers; Communicate with managers; Communicate with team members; Communicate with service providers; Communicate with customers; Communicate with stakeholders
Communication Scope
Explain technical terms
Process & Methodology
Track project studies, Track project plans, Track action items
Full Job Description
**_Type of Requisition:_** Regular _**Clearance Level Must Currently Possess:**_ Top Secret SCI + Polygraph _**Clearance Level Must Be Able to Obtain:**_ Top Secret SCI + Polygraph ** _Public Trust/Other Required:_** None _**Job Family:**_ Technical Support Services ** _Job Qualifications:_** **Skills:** Communication, Computer Hardware, Troubleshooting **Certifications:** None **Experience:** 5 + years of related experience **US Citizenship Required:** Yes _**Job Description:**_ Transform technology into opportunity as a Systems Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Technician joining our team to support, manage, and be responsible for all the tasks listed below to successfully complete assigned technical projects. * Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. * Windows Hardware support - Troubleshoot and diagnose internal inquiries and work requests as they relate to maintenance of personal computers and related systems. * Install, and upgrade computers, printers, scanners, phones and other critical hardware. * Provides troubleshooting, support, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support) * Reseat cards, reboot hardware, replace hardware components, and replace cabling * Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files * Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions * Provide
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