GDIT
SystemsTechnician
“Systems Technician at GDIT. Skills: Systems Technician, Information Systems. Provide installation support. Provide maintenance support”
What You'll Achieve.
Meet program resolution timelines
Industry & Context.
Troubleshooting; Diagnose system issues; Resolve system service failures
Top Secret SCI + Polygraph, US Citizenship Required, Occasional closing shift, Privileged user access
What They're Looking For.
Must Have
5+ years of related experience, Understanding of desktop computers, Understanding of thin clients, Understanding of servers, Understanding of VoIP phones, Understanding of video conferencing, Understanding of cabling standards, Understanding of installation, Understanding of systems administration, Understanding of testing equipment, Understanding of ITIL best practices, Appropriate and current DoD Information Assurance (IA) Certification, CompTIA Security+ CE certification
Nice to Have
Technical Training, Certification(s), AA/AS Degree
What You'll Do.
Provide installation support
Provide maintenance support
Provide troubleshooting support
Support information systems applications
Support peripheral hardware
Troubleshoot Windows hardware
Diagnose internal inquiries
Diagnose work requests
Install critical hardware
Upgrade critical hardware
Provide troubleshooting support
Diagnose system service failures
Isolate system service failures
Resolve system service failures
Replace hardware components
Repair corrupted files
Explain technical terms
Diagnose system issues
Provide situational awareness
Communicate incident ticket updates
Communicate change request updates
Update incident documentation
Update change documentation
Update knowledge articles
Update training resources
Conduct back-end device configuration
Manage security settings
Participate in administration
Track project studies
Maintain current knowledge
How You'll Work.
Team & Collaboration
Work with customers; Communicate with managers; Communicate with team members; Communicate with service providers; Communicate with customers; Communicate with stakeholders
Communication Scope
Explain technical terms
Process & Methodology
Track project studies, Track project plans, Track action items
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