SmithRx
Health-Tech
SystemsSupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Systems Support Specialist at SmithRx. Skills: Advanced Systems Support, Technical Project Leadership, System Lifecycle Management, Infrastructure Maintenance, Incident Resolution, Knowledge Management, Compliance & Security. Provide Tier 2 technical support for hardware, software, and cloud-based systems. Manages the operational health and security posture of the SmithRx SaaS ecosystem”
What You'll Achieve.
ensuring minimal downtime for our Lehi-based teams; ensure strict compliance with healthcare security standards (HIPAA); improve long-term stability for four US office locations; ensuring all systems and hardware adhere to HIPAA guidelines and industry best practices
Industry & Context.
Technical Troubleshooting; diagnose complex issues across hardware, software, and basic networking; root-cause analysis
hands-on, on-site support for the Lehi, UT site, resides within a commutable distance of our Lehi office, available to work on-site Monday through Friday, On-Call Rotation: Participate in the on-call rotation to provide critical systems support after hours and on weekends as required
What They're Looking For.
Must Have
3+ years in a fast-paced systems support, technical operations, or a related high-growth technology role, working knowledge of macOS, Windows, and SaaS administration (identity management, cloud productivity, and collaboration tools), Ability to diagnose complex issues across hardware, software, and basic networking (VPN, DNS, Wi-Fi), Proven ability to deliver white-glove service and articulate complex data or member scenarios clearly to non-technical partners, Ability to thrive in a fast-paced startup environment where priorities and instructions can shift quickly, Meticulous documentation habits and the ability to manage multiple workstreams and competing priorities simultaneously, A proactive self-starter with a positive, growth-oriented mindset and a attention to detail, A proven ability to work effectively with cross-functional teams and external clients
Nice to Have
Experience with Okta, Kandji/Jamf, Google Workspace, Slack Enterprise Grid, and Jira/Confluence, Previous experience in a HIPAA-regulated or SOC2-compliant environment, Basic experience with scripting or automation tools (e. g. , n8n, Zapier, or Python) to streamline manual tasks
What You'll Do.
Provide Tier 2 technical support for hardware
and cloud-based systems
Manages the operational health and security posture of the SmithRx SaaS ecosystem
and be able to Lead the end-to-end lifecycle of enterprise-scale technology deployments
Architect and manage user identity and access through the full employee lifecycle—onboarding
and offboarding—using modern automated workflows
Provide hands-on support for macOS/Windows fleets
mobile device management (MDM)
endpoint management strategy
Utilize our ticketing system to track
and document system issues
Create and manage internal documentation
system configurations
and "self-help" guides
Operate with a security-first mindset
ensuring all systems and hardware adhere to HIPAA guidelines and industry best practices
How You'll Work.
Team & Collaboration
collaborating closely with a distributed Security team; Autonomously manage cross-functional technical projects; work effectively with cross-functional teams and external clients
Communication Scope
Professional Communication; deliver white-glove service; articulate complex data or member scenarios clearly to non-technical partners
Process & Methodology
Technical Project Leadership, end-to-end lifecycle of enterprise-scale technology deployments, manage cross-functional technical projects, manage multiple workstreams and competing priorities simultaneously
Full Job Description
Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: SmithRx is seeking a highly motivated Systems Support Specialist to provide hands-on, on-site support for the Lehi, UT site. This role is far more than a standard help desk; you will be the primary steward of the technology and systems that empower our team to revolutionize healthcare. The ideal candidate resides within a commutable distance of our Lehi office and is available to work on-site Monday through Friday. As a Systems Support Specialist, you will serve as a key contributor to day-to-day operations, sys
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