Company
SystemsSupport&GovernanceCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Systems Support & Governance Coordinator. Skills: operational systems support, governance coordination, user support, training coordination, documentation maintenance, compliance adherence, system change support. Provide first-line support to operational users for day-to-day system queries and issues. Assist with user access requests and basic system administration tasks in line with agreed controls”
What You'll Achieve.
ensuring that operational systems and processes are used consistently, correctly, and in line with agreed governance standards; effective system adoption; risk reduction; operational resilience
Industry & Context.
Identify recurring issues or knowledge gaps and propose improvements to training or documentation; work with process owners to address root causes when issues arise
What They're Looking For.
Must Have
Experience in an operational support, systems support or coordination role within a structured environment, organisational and administrative skills, with the ability to manage multiple activities concurrently, Experience supporting users with systems or process queries, Ability to produce clear, accurate documentation and training materials, Good working knowledge of standard office applications (e. g. Microsoft Office, especially Excel and Word), Experience supporting operational systems (e. g. ERP, work management or asset management systems), Experience supporting governance, audit or compliance activities, Experience supporting UAT or system change activities, Methodical, organised and detail-focused, Comfortable working within defined processes and controls
Nice to Have
Exposure to training delivery, onboarding or knowledge management, Familiarity with GDPR or data protection principles
What You'll Do.
Provide first-line support to operational users for day-to-day system queries and issues
Assist with user access requests and basic system administration tasks in line with agreed controls
track and follow up system issues
escalating to the Systems Analyst or IT where required
Support the smooth day-to-day operation of operational systems by helping users follow agreed processes
Coordinate and deliver training for new starters on operational systems
processes and ways of working
Support system rollouts and changes by preparing and delivering training sessions and communications
Maintain training materials
user guides and reference documentation
ensuring content is current and accurate
Track training completion and support refresher training where required
Maintain operational process documentation
ensuring it reflects approved and current ways of working
Support adherence to governance requirements
including data protection
system usage standards and audit controls
Assist with GDPR awareness and compliance activities within operational processes
Maintain evidence and records required for audits and reviews
Create and maintain new inventory-related suppliers in Unibuy
ensuring requests are complete
correctly coded and compliant with Procurement and Finance policies before submission
Monitor adherence to inventory and supplier data standards through regular checks and exception reporting and work with process owners to address root causes when issues arise
Support system change activity by coordinating user involvement in UAT
Assist with the preparation and maintenance of UAT documentation
test evidence and issue logs
Support change readiness and post-implementation activities to help embed new processes and system functionality
Act as a central coordination point for system-related communications and guidance
Identify recurring issues or knowledge gaps and propose improvements to training or documentation
Support continuous improvement initiatives by helping standardise and simplify processes
Support the Systems Analyst with adhoc tasks/projects
How You'll Work.
Team & Collaboration
Acting as a bridge between operational teams, systems specialists and governance requirements; Coordinate and deliver training for new starters on operational systems, processes and ways of working; Support system rollouts and changes by preparing and delivering training sessions and communications; Support adherence to governance requirements, including data protection, system usage standards and audit controls; Monitor adherence to inventory and supplier data standards through regular checks and exception reporting and work with process owners to address root causes when issues arise; Support system change activity by coordinating user involvement in UAT; Support change readiness and post-implementation activities to help embed new processes and system functionality; Act as a central coordination point for system-related communications and guidance; Identify recurring issues or knowledge gaps and propose improvements to training or documentation; Support continuous improvement initiatives by helping standardise and simplify processes; Support the Systems Analyst with adhoc tasks/projects; Able to communicate clearly with a wide range of stakeholders
Communication Scope
Able to communicate clearly with a wide range of stakeholders; system-related communications and guidance
Process & Methodology
manage multiple activities concurrently, Support system rollouts and changes, Support system change activity, Support change readiness and post-implementation activities, Support continuous improvement initiatives
Full Job Description
This is a key supporting role in ensuring that operational systems and processes are used consistently, correctly, and in line with agreed governance standards across the Operations function. The role supports system users, coordinates training and onboarding activity, maintains operational documentation and helps embed controls and compliance into day-to-day operations. Acting as a bridge between operational teams, systems specialists and governance requirements, the role contributes to effective system adoption, risk reduction and operational resilience, particularly during periods of system change and continuous improvement. Reports into: Systems & Performance Manager **What you 'll be doing...** * Provide first-line support to operational users for day-to-day system queries and issues. * Assist with user access requests and basic system administration tasks in line with agreed controls. * Log, track and follow up system issues, escalating to the Systems Analyst or IT where required. * Support the smooth day-to-day operation of operational systems by helping users follow agreed processes. * Coordinate and deliver training for new starters on operational systems, processes and ways of working. * Support system rollouts and changes by preparing and delivering training sessions and communications. * Maintain training materials, user guides and reference documentation, ensuring content is current and accurate. * Track training completion and support refresher training where required. * Maintain operational process documentation, ensuring it reflects approved and current ways of working. * Support adherence to governance requirements, including data protection, system usage standards and audit controls. * Assist with GDPR awareness and compliance activities within operational processes. * Maintain evidence and records required for audits and reviews. * Create and maintain new inventory-related suppliers in Unibuy, ensuring requests are complete, correctly coded and co
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