Red River Managed Services
SystemsSupportEngineerII
“Systems Support Engineer II at Red River Managed Services. Skills: Windows support, macOS support, Endpoint management, Microsoft 365. Provide daily onsite support. Deliver hands-on Windows and macOS support”
What You'll Achieve.
Ensure a reliable and seamless end-user experience; Foster long-term client relationships; Foster individual and organizational success; Ensure fast, professional, and customer-focused resolution of issues; Maintain alignment and accuracy in all communication
Industry & Context.
Wise decision-making that relies on data, experience, and collaboration; Anticipate needs with an urgency to resolve issues; Think analytically and troubleshoot issues methodically; Applying root-cause thinking
Onsite support, After-hours on-call support, Rotating holiday on-call coverage, U. S. Citizenship Required, Must successfully pass a background check and drug screening
What They're Looking For.
Must Have
5+ years of hands-on IT support experience in a large enterprise environment providing desktop, end-user, and onsite technical support, Demonstrated experience supporting both Windows and macOS platforms, including hardware troubleshooting, rebuilds, and imaging processes, Intermediate experience with Active Directory and Azure AD, including user management, group membership, MFA issues, and identity-related troubleshooting, Working knowledge of Microsoft 365 and Exchange Online administration, including mailbox management, permissions, license assignment, profile issues, and service-related troubleshooting, Practical experience with endpoint management tools, specifically Intune (Windows/iOS/Android) and JAMF (macOS), Proven ability to deliver onsite, customer-facing support for VIP and C-Suite users with communication, professionalism, and urgency, Ability to handle high-pressure situations and deliver solutions quickly, Experience working with ServiceNow or similar enterprise ticketing systems, including adherence to KBAs, Ticket/Queue Management, SLA compliance, and escalation workflows, U. S. Citizenship Required, Must successfully pass a background check and drug screening, This is a 100% onsite role at the Santa Clarita, CA customer location
Nice to Have
Exposure to network basics, such as VLAN concepts, port activation checks, and LAN/Wi-Fi troubleshooting before escalation, understanding of ITIL practices, especially Incident, Request, and Problem Management, Microsoft 365 Fundamentals (MS-900), Microsoft Azure Fundamentals (AZ-900), CompTIA A+, CompTIA Cloud+, Microsoft 365 Endpoint Administrator Associate (MD-102)
What You'll Do.
Provide daily onsite support
Deliver hands-on Windows and macOS support
Manage and support endpoint devices
Perform laptop imaging
Support Exchange Online and Microsoft 365 applications
Provide iOS and Android device support
Handle general end-user support tasks
Troubleshoot and support printers and scanners
Document all work in ServiceNow
Provides after-hours on-call support
Participates in rotating holiday on-call coverage
How You'll Work.
Team & Collaboration
Collaborate effectively with engineering teams; Collaborate with service delivery managers; Collaborate with security teams; Collaborate with external vendors
Communication Scope
Communication skills; interpersonal; written; verbal communication skills; translate technical concepts into clear, user-friendly explanations
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