Framestore
Media
SystemsSupportAdministrator
Neural analysis suggests this role is
optimal for mid candidates.
“Systems Support Administrator at Framestore. Skills: Systems support, Infrastructure maintenance, OS administration. Escalation support for incidents. Escalation support for requests”
Industry & Context.
Problem-solving
On-call rotation
What They're Looking For.
Must Have
3+ years in IT, Hands-on hardware builds, OS support and deployment, Active Directory management, Basic scripting language, Basic knowledge of Git, Understanding of enterprise storage, VMware ESXi administration, Customer-facing role experience, Self-guided problem-solving skills, Commitment to teamwork, Adaptability under pressure, Excellent communication skills, Excellent interpersonal skills
Nice to Have
Configuration Management experience, Automation experience, Windows Systems administration, Patch management experience, Deployment experience, Networking knowledge, Backup management experience, Storage management experience, Render farm infrastructure familiarity, VFX production environments familiarity, Cloud-based infrastructure exposure, Hybrid environments exposure
What You'll Do.
Escalation support for incidents
Escalation support for requests
Support storage requests
Monitor physical systems
Maintain physical systems
Monitor logical systems
Maintain logical systems
Administer Linux application packages
Administer Windows application packages
Manage license servers
Manage license services
Support render farm software
Support enterprise storage platforms
Administer enterprise storage platforms
Administer file systems
Monitor system health
Monitor system performance
Monitor infrastructure alerts
Work on administrative projects
Work on technical projects
Produce documentation
Collaborate with technology teams
Support artist workflows
Support production requirements
Partake in on-call rotation
How You'll Work.
Team & Collaboration
Local team; Global presence; Other technology teams; IT Support team
Communication Scope
Interpersonal skills
Process & Methodology
Project management
Full Job Description
The multi-Oscar-winning creative Film & Episodic studio, at Framestore has worked with some of the greatest storytellers in film today. Collaborating with directors and producers across the complete filmmaking process to help design, plan and create beautiful images, we focus on finding innovative creative solutions to support their vision and set new standards for visual effects in cinema. Framestore combines talent and technology to bring life to everything we create. Driven by creativity and inspired by the future, we set out every day to reframe the possible. About the role The Systems team is responsible for designing, implementing, maintaining and troubleshooting the technology infrastructure. This includes, but not limited to, storage, networking, workstations, cloud, virtualisation and rendering. We invest time into training and mentoring. If you would like working with a local team that has a large global presence, want to learn and develop on the job, and become a part of a team that helps support the creation of some of the best Visual effects in Cinema, then look no more. Framestore awaits you! What you’ll do: The Systems Support Administrator will be part of the Systems Support team. They act as an escalation point for the IT Support team which is also part of the Systems Support team supporting studios across North America. * Escalation support for all incidents and requests using JIRA service desk * Support of storage requests * Monitors and maintains a variety of physical and logical systems * Administration of the OS images and Linux/Windows application packages. * Management of the Licences servers and services * Support of the Render farm (software) * Support and administration of enterprise storage platforms and file systems. * Monitor system health, performance, and infrastructure alerts using monitoring tools such as Grafana and Nagios. * Works independently and in teams on administrative and technical projects * Produce and update documentatio
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