SystemsOperationsEngineer

Closing Date for Application: Thursday 28/05/2026 We are looking for an experienced **Systems** **Operations Engineer** to support, optimise and evolve our core systems, platforms and cloud services. This is a hands‑on role focused on maintaining high system performance, minimising downtime and ensuring operational excellence across a complex IT estate. You’ll act as a senior technical resolver, supporting day‑to‑day operations while contributing to continuous improvement, system design and operational projects. You’ll work closely with Service Desk, Desktop Support, project teams and third‑party suppliers, taking ownership of issues through to resolution and ensuring services are secure, resilient and well‑documented. **Key Responsibilities** * Provide expert support and optimisation for core systems, platforms and cloud services * Act as an escalation point for complex system incidents and problems, owning issues through to resolution * Analyse existing systems and recommend improvements to enhance performance, resilience and efficiency * Author and maintain high‑quality technical documentation covering current and future system designs * Ensure systems are maintained, patched and updated in line with best practice * Meet SLAs for support, request fulfilment and change delivery * Support operational projects, owning assigned tasks and deliverables * Ensure systems are secure by design and compliant with organisational policies * Produce reports and audits to evidence effective system management **About you** * Strong experience supporting Microsoft Cloud environments, including M365, Azure and Active Directory * Experience with cloud and SaaS platforms, including security, identity, email and collaboration services * Knowledge of on‑premises infrastructure including Windows Server, VMware and storage technologies * Methodical, analytical and highly organised * Comfortable working under broad direction and taking ownership of complex issues * Strong communicator ab