Spotify

FinE

SystemsManager-FinancialSystemsOperations

Toronto, Ontario, Canada Permanent Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Systems Manager - Financial Systems Operations at Spotify. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Lead, manage, and develop a team of Financial Systems Analysts. Own the operational health of Spotify's financial and legal SaaS suite”

Industry & Context.

FinE
Problems you'll solve

translating high-level goals into practical team priorities and delivery plans

What They're Looking For.

Must Have

6+ years of experience in financial systems administration or operations, 2+ years of experience managing a team, operational mindset, functional knowledge of financial processes including Procure-to-Pay (PTP), Record-to-Report (RTR), and Order-to-Cash (OTC) in a multi-subsidiary, multi-currency enterprise environment, working knowledge of SOX frameworks and IT General Controls, particularly as they relate to ERP and SaaS system change management, demonstrated the ability to build and maintain effective cross-functional relationships with both technical partners and senior business stakeholders, comfortable with ambiguity and can translate high-level goals into practical team priorities and delivery plans, experience working with Agile methodologies

Nice to Have

direct experience with NetSuite, Coupa, Concur, or Blackline strongly preferred, familiarity with leveraging Generative AI in your day-to-day role, accounting qualification (CPA or equivalent) or significant accounting experience

What You'll Do.

and develop a team of Financial Systems Analysts

Own the operational health of Spotify's financial and legal SaaS suite

Manage and continuously improve the team's operations and impact

Define and track team KPIs and operational metrics

and Engineering stakeholders

Drive a culture of continuous improvement

How You'll Work.

Team & Collaboration

Partner with Finance, Procurement, Accounting, Audit, Legal, and Engineering stakeholders; build and maintain effective cross-functional relationships with both technical partners and senior business stakeholders; your team, stakeholders, and peers always know where things stand

Communication Scope

communicate with clarity and transparency

Process & Methodology

translating high-level goals into practical team priorities and delivery plans

Full Job Description

## Description The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the infrastructure, tooling, frameworks, and capabilities needed to welcome a billion customers.   You’ll join the Financial Engineering (FinE) alliance, where we build and run the systems that power Spotify’s global financial operations. Our Financial Systems Operations team sits at the heart of this ecosystem, ensuring our core SaaS platforms run smoothly and scale with the business. You’ll lead a group of analysts who keep things moving day to day while continuously improving how we support Finance, Procurement, Accounting, and Legal partners.   ## What You'll Do Lead, manage, and develop a team of Financial Systems Analysts, fostering a high-performance culture focused on service excellence, quality, impact, and growth. Own the operational health of Spotify's financial and legal SaaS suite, including NetSuite, Coupa, Concur, Blackline, and Graphite Connect, ensuring consistent, reliable support for our stakeholders. Manage and continuously improve the team's operations and impact — overseeing Jira queue management, triage frameworks, SLA performance, and escalation pathways. Define and track team KPIs and operational metrics, using data to drive resourcing decisions, prioritisation, and ongoing process improvements. Partner with Finance, Procurement, Accounting, Audit, Legal, and Engineering stakeholders to understand evolving system and regulatory requirements and translate them into operational plans. Drive a culture of continuous improvement — identifying opportunities for process optimisation, automation, and self-service to scale our systems as Spotify grows. Including leveraging opportunities to automate processes using the latest automation / AI tooling. And manage using an impact-first approach to sharpen

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