Amazon Support Services Pty Ltd
Cloud Computing
SystemsEngineeringManager,RegionServices
“Systems Engineering Manager, Region Services at Amazon Support Services Pty Ltd. Skills: Systems engineering, Team management, Cloud computing. Identify operational pain points. Drive actions to resolve pain points”
Industry & Context.
Problem-solving abilities; Root cause analysis; Troubleshoot issues
Australian Government Security Vetting Agency clearance, 24/7 on-call rotation
What They're Looking For.
Must Have
3+ years engineering team management, 7+ years systems engineering/admin, Experience building and managing teams, 3+ years systems engineering leadership
Nice to Have
Knowledge of systems engineering fundamentals, Experience leading development life cycle, 5+ years distributed systems experience
What You'll Do.
Identify operational pain points
Drive actions to resolve pain points
Improve existing processes
Determine when to create solutions
Determine when to improve tools
Build technical acumen
Drive continual improvement
Build automation tools
Drive root cause analyses
Influence development for performance
Report on service health
Make efficient use of resources
Make efficient use of technologies
Anticipate bottlenecks
Provide escalation management
Balance business needs
Drive engineering deliverables
Manage repair requests
Respond to high-severity events
How You'll Work.
Team & Collaboration
Collaborate with Product Teams; Collaborate with software development teams; Cross-functional business skills; Cross-functional technical skills
Communication Scope
Executive level reporting; Presentations to senior leadership
Process & Methodology
Design project plans
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