Straight Edge Technology, Inc.
Managed Service Provider
SystemsEngineer/SystemAdministrator
“Systems Engineer / System Administrator at Straight Edge Technology, Inc.. Skills: Systems engineering, IT support, Network administration. Build out infrastructure. Maintain infrastructure”
What You'll Achieve.
Close issues; Solve problems; Ensure highest levels of availability; Ensure highest levels of performance; Ensure highest levels of security; Proactively ensure systems availability; Proactively ensure infrastructure availability
Industry & Context.
Analyzes problems; Isolates to hardware or software issue; Carries through to resolution; Diagnostic Information Gathering; Analytical Thinking
Travels to customer sites, Company vehicle provided, Stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motion, Exerting up to 50 pounds of force occasionally, Exerting up to 30 pounds of force frequently, Exerting up to 10 pounds of force constantly, Close visual acuity, Use of computer monitor screens up to 80% of the time
What They're Looking For.
Must Have
BS degree in Computer Science, Engineering or a related subject, or a combination of 5+ years of experience and recent equivalent training, Extensive knowledge of all aspects of PC operations and functions, Experience with monitoring systems and automation software, Experience with Sophos or Meraki Firewall, Experience with O365 and M365, Experience with Azure Virtual Desktop or Terminal Services (RDS), Experience with Small Business Networks, Experience with Microsoft SQL, Experience with Microsoft Windows Server 2016, 2019, 2022, Attention to Communication, Written Communication, Customer Orientation, Initiative, Personal Credibility, Diagnostic Information Gathering, Analytical Thinking, Technical Expertise, Thoroughness, Stress Management
Nice to Have
Microsoft AZURE, Microsoft MCSA, MCSE or MCITP, Meraki Network Stack (Firewall / Switch and Access point), Cisco CCNA, Citrix CCA, Network + Certification, A+ Certification
What You'll Do.
Build out infrastructure
Maintain infrastructure
Troubleshoot infrastructure
Deliver mission critical infrastructure
Ensure highest levels of availability
Ensure highest levels of performance
Ensure highest levels of security
Respond to detected issues
Analyze problems from a systems perspective
Implement disaster recovery solutions
Provide technical services
Provide technical support
Implement remote access solutions
Support remote access solutions
Perform system documentation
Perform system reviews
Make system recommendations
Travel to customer sites
Install operating systems
Configure operating systems
Test operating systems
Maintain operating systems
Install application software
Configure application software
Test application software
Maintain application software
Install system management tools
Configure system management tools
Test system management tools
Maintain system management tools
Ensure systems availability
Ensure infrastructure availability
Monitor application performance
Test application performance
Identify performance bottlenecks
Implement performance fixes
Maintain security strategies
Maintain backup strategies
Maintain redundancy strategies
Provide 2nd level support
Provide 3rd level support
How You'll Work.
Team & Collaboration
Work with product team; Actively participates in team meetings; Actively participates in company meetings; Communicate effectively with the Service Team
Communication Scope
Communicate about highly technical issues; Communicate effectively with customers; Communicate effectively with the Service Team; Written Communication; Attention to Communication
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