Calix
Communication Service Providers (CSPs)
SystemsEngineer-Networking
Neural analysis suggests this role is
optimal for Mid candidates.
“Systems Engineer - Networking at Calix. Skills: technical support, escalation support, troubleshooting, Networking, Cloud-based technology, RESTful APIs. provide escalation support via the telephone, web or at the customer site. take ownership in driving and solving customer technical product issues with urgency”
What You'll Achieve.
simplify operations, collapse cost, and accelerate innovation; deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth; simplify, innovate, and grow, strengthening both their businesses and the communities they serve
Industry & Context.
troubleshooting and problem-solving skills are a must; passionate about solving customer technical product issues; Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement
customer site support
What They're Looking For.
Must Have
5+ years of technical support and/or escalation support experience, background in Networking or Software Applications, troubleshooting and problem-solving skills, Ability to use data and insight to explain a situation and make informed decisions and recommendations for improvement, relentlessly customer-centric, problem-solver, collaborator, Exceptional oral & written communications skills, ability to be concise and effective, Measured and mature presentation skills suitable for Executive level conversations, interpersonal skills, self-awareness, relationship building/maintenance, technical account management skills, customer service skills, project management skills, initiative, self-starter, Constantly seeking to learn more, technically and professionally, coachable, passion for knowledge, Focus/Interest on Cloud-based technology – client/server architecture with remotely connected devices, Working knowledge of XML, SOAP, REST, HTTP, STUN, NAT, JSON, SQL, understanding of TCP/IP, L2 switching, L3 routing, VLANs, QoS/DSCP, Understanding of 802. 11, DHCP, DHCPv6, IPv4, IPv6, VoIP, DNS, Firewalls, Netflow, IPFix, SNMP, IGMP & IPTV, Scripting (Python / Bash / PHP / Perl / CGI), Linux, Understanding and working knowledge of RESTful APIs (OpenAPI-based), authentication (OAuth2earer tokens), API Gateway concepts (rate limiting, quotas), advanced troubleshooting of HTTP errors, payloads, and end-to-end request flows, hands-on experience using Postman for automation, collections, and validation
Nice to Have
Kubernetes a plus
What You'll Do.
provide escalation support via the telephone
web or at the customer site
take ownership in driving and solving customer technical product issues with urgency
operate independently and collaborate with team members
creating technical documentation to aid in knowledge sharing
Provide customer perspective cross functionally across internal teams
Complete training deliverables on a quarterly basis
solving customer technical product issues with a constant drive for technical knowledge and growth
Use data and insight to explain a situation
make informed decisions and provide recommendations for improvement
manage multiple customer issues/projects simultaneously
provide quick yet thorough responses
meet aggressive deadlines
working with our Cloud and Cloud-Connected Wi-Fi Premises equipment
supporting our Early Adopter customers for new products and services
How You'll Work.
Team & Collaboration
collaborate with team members as the situation requires; Provide customer perspective cross functionally across internal teams, including Executive level; valuing teamwork, shared success
Communication Scope
Exceptional oral & written communications skills; ability to be concise and effective; Measured and mature presentation skills suitable for Executive level conversations
Process & Methodology
project management skills
Full Job Description
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. ## Roles and Responsibilities: * This position will provide escalation support via the telephone, web or at the customer site with specific data centric objectives based off product responsibilities. * The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires. * The candidate will be responsible for creating technical documentation to aid in knowledge sharing for both internal and external audiences * Provide customer perspective cross functionally across internal teams, including Executive level. * Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements. * The candidate must be passionate about solving customer technical product issues with a constant drive for technical knowledge and growth. * Use data and insight to explain a situation, make informed decisions and provide recommendations for improvement. * The ideal candidate must be able to e
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