SystemsEngineer(LevelII)

**Position Summary:** As a Systems Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams. **Key Duties and Responsibilities:** * Provide advanced technical support to clients, addressing complex hardware, software, and network issues. * Troubleshoot and resolve escalated incidents and service requests efficiently. * Reporting to a client site for support when needed. * Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability. * Implement and oversee routine maintenance tasks, updates, and system optimizations. * Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures. * Mentor and guide Level I engineers in troubleshooting and resolution processes. * Maintain comprehensive documentation of client environments, configurations, and support procedures. * Actively contribute to the development of the knowledge base and training materials. * Collaborate directly with clients to understand their technical needs and provide proactive solutions. * Communicate effectively with clients, providing status updates, technical information, and recommendations. * Perform any additional job duties as requested by management to contribute to the overall success of the organization. * Troubleshooting complex issues within the M365 ecosystem, such as technical issues related to M365 services like Outlook, Teams, SharePoint, OneDrive, and Office apps. * Use PowerShell to automate repetitive tasks such as bulk user management, mailbox configuration, or generating reports on M365 usage and security. * Assisting with M365 Security Center tasks like detecting suspicious activities, responding to alerts, and helping enfo