SystemsEngineer

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together What is the role  Mon-Fri, 38 hours a week reporting to our Erina office. We are seeking a Systems Engineer to support and maintain client IT environments. This role is responsible for troubleshooting infrastructure and LAN/WAN network issues, performing remedial maintenance, and assisting with the rollout of new technologies. You will collaborate closely with the Service Delivery team to ensure system reliability and consistent delivery against agreed SLAs. Key responsibilities of the role include but may not be limited to the following: Provide remote and onsite IT support to clients Troubleshoot and fix hardware, network, and system issues Maintain, configure, upgrade, and repair IT equipment Ensure systems are secure, stable, and performing well Respond to incidents and resolve issues within SLA targets Act as an escalation point and assist junior team members Work with clients and vendors to resolve technical issues Recommend suitable technologies and IT solutions Create and update technical designs and documentation Monitor system logs and manage incidents I