SystemsEngineer

**Position: ** Systems Engineer **Datacom Location: ** Cities in NZ with a Datacom office - Auckland, Wellington, Christchurch, Tauranga, Rotorua, Hamilton, New Plymouth, Nelson etc. **Security Requirements** : Residents and Citizens of New Zealand only. **Permanent Position, Full Time.** **Our Why** Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow. **About the Role (Your Why)** As a **Systems Engineer** , you'll be at the forefront of innovation—identifying, developing, and implementing cutting-edge technology solutions that solve real-world challenges for our clients. Using our industry-leading products, proprietary tools, and creative problem-solving, you'll transform ideas into impactful solutions. This role offers the opportunity to work closely with forward-thinking teams, shape the future of tech-driven success, and make a tangible difference for businesses across NZ. **What You'll Do** * Deliver high-quality Level 2 and Level 3 support across a wide range of technologies. * Troubleshoot and resolve issues related to Windows Server, networking, Azure, Microsoft 365, and security tools. * Provide after-hours support on a roster basis. * Act as a trusted advisor to clients, ensuring a smooth and professional support experience. * Evaluate customer’s business needs with input to strategic planning of business systems and directions. * Proactively manage and maintain customer infrastructure and technical documentation. * Advise on the design and implementation of high-quality technical solutions and other projects. * Identify and implement opportunities for continuous improvement to build a culture of service excellence and demonstrates new ways of working **What You'll Bring** * Exceptional trouble shooting and analytical skills * Excellent customer relationship building and management skills. * Can establish and assure adherence to