Carvana
SystemsAnalyst,WorkforceManagement
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Systems Analyst, Workforce Management at Carvana. Skills: Workforce Management, System analysis, Process improvement, Project execution. Monitor and implement changes to drive system efficacy. Implement changes for continuous improvement”
Industry & Context.
Decision making
Some weekends required
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, At least 3 years of experience in Workforce Management, Program Management, or Project Management, Proficiency in Google Suite, Proficiency in Excel, Proficiency in SQL, Expert knowledge of contact center WFM platforms, Excellent written communication skills, Excellent oral communication skills, Ability to make sound decisions independently, Ability to work autonomously, Ability to seek out process and system opportunities with little to no leadership guidance, Must be able to read, write, speak, and understand English
Nice to Have
Aspect WFM platform knowledge, Nice IEX WFM platform knowledge, Verint WFM platform knowledge
What You'll Do.
Monitor and implement changes to drive system efficacy
Implement changes for continuous improvement
Design execution of new projects
Manage execution of new projects
Evolve Carvana’s current processes
Expand Carvana’s current systems
Manage system-related team assignments
Manage system-related scheduling
Manage system-related training
Develop ad-hoc training content
Deliver ad-hoc training content
Work with cross-functional stakeholders
Achieve program effectiveness
Organize system feedback
Audit system feedback
Analyze system updates
Prepare system updates
Deliver system updates
Offer recommendations
Craft communication updates
Conduct frequent audits
Ensure optimal system functionality
How You'll Work.
Team & Collaboration
Cross-functional stakeholders
Communication Scope
Written communication; Oral communication; Professional communication
Process & Methodology
Program Management, Project Management
Full Job Description
Systems Analyst, Workforce Management About Carvana If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to... Search and browse our inventory of over 20,000 vehicles that we own and certify. Narrow down search results using highly intelligent filtering tools/components. View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle. Secure financing in minutes using Carvana’s in-house service or their own bank. Interact with GUI components to easily customize loan length, down payment, and monthly payment. Generate, upload, and eSign all documents online (no ink necessary). Schedule front door delivery or pick up at one of our vending machines. Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary). For more information on Carvana and our mission, sneak a peek at our company introduction video or learn more about what it’s like to work here from the people that already do. About the team and position The Systems Analyst, Workforce Management role demands strong organizational skills, attention to detail, and effective day-to-day management of systems crucial to our Operations and Workforce Management teams. We're seeking an individual with excellent communication and interpersonal skills, capable of working autonomously to drive new projects and process improvements based on stakeholder feedback. In our dynamic and fast-paced environment, Carvana is in search of a professional who can adeptly navigate the ever-changing landscape of our daily operations. Responsibilities include handling logistical project tasks, day-to-day management of systems, initiating process and system enhancements, communicating these improvements to stakeholders, and conducting frequent audits to ensure opti
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