SystemsAnalyst-On-boarding(SaaS)

Charles River Development is an award-winning provider of software and services to the Investments/Financial Services industry. Our client base includes many of the worlds’ largest investment and financial institutions. To better serve the growing demand for our Software as a Service managed service offerings. This is a client-facing, business and technical staff position responsible for managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy. Purpose and Function: Working as a member in the growing CRD Onboarding team to manage client applications , supporting and enhancing our clients’ operational use of the Charles River IMS (CR IMS) systems. The role requires strong technical skills, communication, and understanding of client’s problems as well as “hands-on” client issue management, production support, understanding of DR and execute it, client relations, and an ability to learn on the job. **Responsibilities** : * Understand new client Onboarding and implement the CRD system for new projects * Oversight of issue resolution and support client’s during the project/Onboarding phase * Design new complex job schedule for client’s BOD/EOD batch for business operations * Escalate issues to Senior Management using sound judgement * New client assimilation and transition * Troubleshooting and issue resolution * Monitoring of Client Open Issues Lists to ensure accuracy, completeness, timely, and proper progress on and resolution of issues * Periodic communications with Clients assigned to staff to monitor Client satisfaction and make improvements where appropriate during the Onboarding process * Accountable for ensuring defined processes are followed * Setup connectivity to third party vendors such as Bloomberg, Omgeo, Cassini etc * Identification of issues in existing processes and improve documentation * Occasional off hours / weekend support for client go live activity