SystemsAnalyst

## Description DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.   We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA™ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.   **No sponsorship available for this position** **Candidate must be local to Germantown, MD** ## Key Responsibilities Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems Troubleshoot applications and operating systems while providing technical user support Conduct remote support sessions using remote session tools and perform software and system deployment/patching Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems Document technical procedures and solutions clearly and communicate effectively with team members and end users Participate in after-hours on-call rotation and research and resolve technical problems independently Maintain documented processes within audited environments ## Required Skills & Qualifications 1–3 years of experience in IT support, desktop management, or systems administration Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization Experience w