GDIT
SystemsAdministratorTechnician
“Systems Administrator Technician at GDIT. Skills: IT Infrastructure, Hardware Support, Incident Resolution. Support and manage responsibilities. Maintain computers”
Industry & Context.
Troubleshooting; Diagnose system issues
TS/SCI + Polygraph clearance, US Citizenship Required, Privileged user access
What They're Looking For.
Must Have
1+ years of related experience, Understanding of desktop computers, Understanding of thin clients, Understanding of servers, Understanding of VoIP phones, Understanding of video conferencing, Understanding of cabling standards, Understanding of installation, Understanding of systems administration, Understanding of testing equipment, Understanding of ITIL best practices, CompTIA Security+ CE certification
What You'll Do.
Support and manage responsibilities
Maintain voice equipment
Maintain video equipment
Maintain network equipment
Maintain server hardware equipment
Provide installation support
Provide maintenance support
Provide troubleshooting support
Conduct in-depth troubleshooting
Install customer baseline equipment
Repair customer baseline equipment
Maintain customer baseline equipment
Perform daily systems checks
Perform datacenter walkthroughs
Resolve system service failures
Replace hardware components
Explain technical terms
Diagnose system issues
Provide situational awareness
Communicate incident ticket updates
Communicate change request updates
Update incident documentation
Update change documentation
Update configuration management database
Update knowledge articles
Update training resources
Support non-standard surge services
Collaborate with internal customers
Collaborate with external customers
Collaborate with agencies
Collaborate with service providers
Support incident resolution activities
Support problem resolution activities
Support change management resolution activities
Provide process improvement recommendations
Integrate support best practices
Participate in special projects
How You'll Work.
Team & Collaboration
Internal customers; External customers; Agencies; Service providers
Communication Scope
Explain technical terms
Process & Methodology
Change management
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