Company
SystemsAdministrator/ServiceDesk
Neural analysis suggests this role is
optimal for Mid candidates.
“Systems Administrator / Service Desk. Skills: Systems administration, End-user support, Windows environments, Active Directory. Maintain smooth operation of multi‑user computer systems. Monitor and manage system resources”
Industry & Context.
Solve complex problems; Diagnose customer issues; Analyze trends; Implement solutions
Occasional Thursday evening patching, Occasional travel, Work within a JIRA ticketing environment, Work within classified enterprise networks, TS/SCI Security Clearance, Must achieve required certifications within 6 months of hire
What They're Looking For.
Must Have
4+ years of experience in an enterprise IT environment performing systems administration and/or end‑user support, Experience imaging and deploying Windows servers and/or workstations, troubleshooting experience in Windows environments, Experience with Virtual Desktop Infrastructure (VDI), specifically VMware, Experience administering enterprise systems using Active Directory and related administrative tools, Ability to create clear technical documentation and diagrams, communication skills and customer‑focused troubleshooting ability, Experience with ticketing systems (Jira, ServiceNow, etc. ), Experience working within classified enterprise networks, Team‑oriented mindset with the ability to collaborate technically with peers, Required IAT Certs: one or more of the following: Security+, SecurityX (CASP+), or CISSP, Required Vendor Cert: one or more of the following: Microsoft, VMWare, Cisco, Netapp, Pure Storage, HP, Dell, Linux+, RedHat. If not currently achieved, then must achieve within 6 months of hire, TS/SCI
Nice to Have
Bachelors Degree, Prior Military experience
What You'll Do.
Maintain smooth operation of multi‑user computer systems
Monitor and manage system resources
Perform systems security administration
and maintain system‑wide set up
Provide Tier 1–2 support to users
Support implementation
and maintenance of IT systems
Work within a JIRA ticketing environment
Diagnose customer issues
Collaborate with systems and network engineers
Install and troubleshoot workstations
Provide backup recovery support
Create and maintain technical documentation
How You'll Work.
Team & Collaboration
Coordinate with systems and network engineering teams; Collaborate technically with peers; Collaborate with systems and network engineers on enterprise-wide deployments
Communication Scope
communication skills; customer‑focused troubleshooting ability
Full Job Description
**Purpose and Impact:** Come be a part of an exciting and ever-changing program that provides a comprehensive range of state-of-the-art solutions and hands-on assistance in designing, implementing, managing, and sustaining operations across various network environments for our customer. We provide an environment that fosters and supports innovation and valuing “outside-the-box” thinking to solve complex problems. There are several training opportunities for team members that want to learn new technologies and stay current with their technical skillset. We are a highly technical group and nurture growth, with a technical culture of cross-trained teammates with opportunities to develop additional skillsets. **Work Schedule:** 8hrs/day, 5days per week, all onsite. Occasional Thursday evening patching (starting at 5 PM). Occasional travel will be available. **Essential Responsibilities:** * Maintain smooth operation of multi‑user computer systems in coordination with systems and network engineering teams. * Monitor and manage system resources (CPU, disk, memory, response times) to ensure optimal performance. * Perform systems security administration, including account creation, user profile management, workstation/server imaging, and access control across multiple networks. * Install, configure, and maintain system‑wide software; set up administrator accounts; maintain system documentation; and tune system performance. * Provide Tier 1–2 support to users, distinguishing isolated issues from enterprise‑wide problems. * Support implementation, troubleshooting, and maintenance of IT systems across Windows and Linux environments. * Work within a JIRA ticketing environment to track incidents, collect data, analyze trends, and implement solutions. * Diagnose customer issues, initiate repairs or returns, and document recurring problems with recommended preventive actions. * Collaborate with systems and network engineers on enterprise‑wide deployments and technology rollouts. *
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