AmeriLife
insurance
SystemsAdministratorI
Neural analysis suggests this role is
optimal for Entry candidates.
“Systems Administrator I at AmeriLife. Skills: Support of end-user desktop, laptop, phone, mobile device hardware, software, and break/fix services, Troubleshoot and repair computer systems and peripheral equipment, Incident and service request management. Support of end-user desktop, laptop, phone, mobile device hardware, software, and break/fix services. Troubleshoot and repair computer systems and peripheral equipment”
What You'll Achieve.
Ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs
Industry & Context.
Ability to innovate and problem-solve; Analyze, troubleshoot and repair a wide variety of PC problems related to hardware and software
What They're Looking For.
Must Have
4+ years’ experience in related or an equivalent combination of education and experience, Working knowledge in: Personal computer technology, Computer equipment, Application software and personal computer operating systems, Windows and general word processing and spreadsheet applications, Working knowledge in: Installing and maintaining PC hardware and software, telephones, wireless systems, and website, Considerable skill in: Communicating with technical and non-technical individuals concerning computer systems and software issues, Working Skill in: Designing and preparing various reports as required, Planning, organizing, and prioritizing assigned projects, Establishing time schedules
Nice to Have
Degree in Computer Information Technology, Preferred experience supporting end user base of 500+ employees
What You'll Do.
Support of end-user desktop
mobile device hardware
and break/fix services
Troubleshoot and repair computer systems and peripheral equipment
Respond to incidents and service requests either in person
Provide timely resolution of incidents or escalations on behalf of the customer
to appropriate technical staff
Process Level and II team incidents and service requests
Monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner
meeting established metrics and SLAs
Ensure deployment of PCs (adds
Provide hands-on and remote support to end-users
troubleshoot and repair a wide variety of PC problems related to hardware and software
Ensure incident resolution of desktop related issues
Apply software patches and upgrades
How You'll Work.
Team & Collaboration
Coordinate with geographically dispersed teams to achieve results; Assist in troubleshooting team related issues; Coordinate activities with service desk, network services, or other IT teams; Ability to work across cross-functional teams and coordinating complex projects
Communication Scope
Considerable skill in: Communicating with technical and non-technical individuals concerning computer systems and software issues; Excellent listening skills, as well as written and verbal communication skills
Process & Methodology
Exceptional time and project management, Reporting and follow-up skills, Ability to multi-task and prioritize, Planning, organizing, and prioritizing assigned projects, Establishing time schedules
Full Job Description
**Our Company** Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry. **Job Summary** As a System Administrator I, you'll be responsible for the support of end-user desktop, laptop, phone, mobile device hardware, software, and break/fix services. In addition, you'll troubleshoot and repair computer systems and peripheral equipment, by responding to incidents and service requests either in person, by telephone, or via remote access, and provide timely resolution of incidents or escalations on behalf of the customer, to appropriate technical staff. **Job Description** **Job Duties** * Process Level I and II team incidents and service requests * Monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs * Comply with standard processes and procedures * Maintain strong customer service focus and a desire to successfully interact with end-users and peer teams * Rely on experience and judgment to plan and accomplish goals * Maintain commitment to continuous process improvement * Interact closely with customers to understand their needs and / or requirements * Troubleshoot and resolve tickets within SLAs, related to operations and end-user requests * Able to coordinate with geographically dispersed teams to achieve results * Assist in troubleshooting team related issues * Make complex ideas or situations clear, simple, and/or understandable * Ensure deployment of PCs (adds, moves, changes) * Provide hands-on and remote support to end-users * Work effectively with PC imaging software such as SCCM * Ensure deployment, management, and su
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