SystemSupportLead

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position The opportunity Develop and deploy strategy to maintain well performance of Roche Products which are Instruments, Reagents, Services and other Peripheral accessories that work together with Roche Diagnostics Thailand Products & Services. Lead the organization's activities to ensure continuity of business operation. Collaborate with other post sales support functions to foster high performance of Roche Diagnostics Products and Services to ensure smooth operation and agreed business targets. Innovate and Promote new processes with compliance and governance, operation excellence and customer engagement. Steer post sales support direction to ensure customer engagement, good experience, effectiveness and cost efficiency according to the company's goal and direction. Role-Specific Accountabilities _(the primary tasks and responsibilities this job is expected to perform)_ * Define clear and agreed targets for instrument, products and services performance related to global, regional and local company direction targets. * Define work processes to ensure business outcome is achieved and regularly communicate with all team members. * Monitoring Instrument & Products performance and compare with agreed targets. * Maintain a high level of data quality in all aspects. * Ensure adequate knowledge and competency of all members. * Manage resource effectiveness, efficiency and fairness. * Collaborate with other functions to ensure smooth operation. * Develop, adopt existing tools and drive utilization to help p