Motorola Solutions
Public Safety Software
SystemManager(IntegratedCallControl)
“System Manager (Integrated Call Control) at Motorola Solutions. Skills: Integrated Call Control, Public Safety Software, System Management. Manage day to day activities. Meet MSI’s contractual commitments”
What You'll Achieve.
Meet customer satisfaction goals; Ensure compliance with response/restoration times
Industry & Context.
Troubleshooting; Diagnosing complex systems; Root cause analysis
Reside within commuting distance, Work in high security areas, Pass stringent background check
What They're Looking For.
Must Have
High School diploma or Associate's or Bachelor's degree, 3+ years of IT Support Experience, Obtain background clearance, Legal authorization to work in the U.S.
Nice to Have
Experience with VMware virtualization, Experience with Cloud Technologies (Azure or AWS), Experience with CTI Applications, Experience with database administration, Experience with firewalls, Experience with GIS applications
What You'll Do.
Manage day to day activities
Meet MSI’s contractual commitments
Manage relationship with service partner
Manage relationship with customer
Ensure customer satisfaction goals
Procure internal resources
Insure compliance with response times
Remotely diagnose system failure
Facilitate call management
Manage Emergency Service efforts
Manage escalation procedures
Provide advanced technical support
Troubleshoot critical issues
Install server hardware/OS
Troubleshoot system infrastructure
Troubleshoot application architecture
How You'll Work.
Team & Collaboration
Work with local service provider; Work with customer
Communication Scope
Written communication; Oral communication; Effective communication
Process & Methodology
Maintenance Agreement coordination
Applying for this System Manager (Integrated Call Control) role?
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