ADCI
Technology
SystemEngineeringManager,PerfectOrderExperience
Neural analysis suggests this role is
optimal for Manager candidates.
“System Engineering Manager, Perfect Order Experience at ADCI. Skills: System engineering management, Software development support, Customer support tools. Manage support engineering team. Provide support for products and platforms”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
3+ years systems engineering operations leadership, 5+ years managing system or software development teams, 7+ years systems engineering administrative work, Bachelor's degree in Computer Science, Engineering, Mathematics, or related field, Experience in systems engineering and operations leadership, Experience in managing system or software development teams, Experience in systems engineering and administrative work, Experience in agile software development methodology
Nice to Have
Knowledge of professional software engineering best practices, Knowledge of systems engineering fundamentals, Experience with Agile engineering practices, Experience with AWS platforms, services, and design patterns
What You'll Do.
Manage support engineering team
Provide support for products and platforms
Provide engineering development support
Develop customer support self-service tools
Support business decision making
Manage team of 8+ engineers
Improve processes and services
Monitor operational efficiency
Improve operational efficiency
Plan software projects
Manage software projects
Enhance engineering team
Maintain engineering team
Manage resources across teams
Drive development projects
How You'll Work.
Team & Collaboration
Multi-functional teams
Process & Methodology
Project management
Full Job Description
Perfect Order Experience (POE) Team is looking for a passionate, results-oriented, operationally focused engineering System Engineering manager to support the fast evolving and expanding Seller Compliance space. The role encompasses managing a support engineering team that is providing support for multiple products and platforms, engineering development support (root cause analysis, code fixes), Customer support self-service (Tools development) and business decision making support (data mining, report generation, scripting). The Support Engineering team comprises of world class engineers with technical skills blending systems and software engineering. We are looking for a technical manager with experience managing System engineering support team or equivalent and a track record of driving projects to improve software development/business/customer service support-related processes and the technical support experience. A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a metrics focus, has customer focus and ability to lead multi-functional teams and loves a fast-paced environment. If you fit the profile we would love to talk to you. Responsibilities include direct management of a team of 8+ support/sysdev engineers, process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves driving smaller scope development projects and building custom tools. Basic Qualifications: - 3+ years of systems engineering and operations leadership for an Internet service or leading edge IT organization experience - 5+ years of managing system or software development teams experience - 7+ years of relevant hands-on systems engineering and administrative work in networking, storage systems, operating systems experie
Applying for this System Engineering Manager, Perfect Order Experience role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about ADCI?
Real rants from real employees. Read before you apply.