SystemEngineerManagerServiceNowandInfrastructureDevelopment

Amazon Leo is Amazon’s low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we’ve designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity. Export Control : This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed. We are seeking an System Development Manager to lead critical infrastructure and platform services that enable our organization to scale and innovate. This role owns and manages ServiceNow, Hex, infrastructure (both bare metal and cloud services), and digital signage systems. Key job responsibilities Execute - Define resourcing and roles required to meet the team's one-to-three-year objectives for ServiceNow, Hex, infrastructure, and digital signage platforms - Balance immediate operational needs against long-term goals and vision for infrastructure services - Establish mechanisms to evaluate scope and priority across projects, identifying where to reduce scope on one project to meet more critical deliverables on others - Drive cost efficiencies and critical issue handling across all owned platforms - Proactively mitigate risks before they become roadblocks - Create scalable long-term mechanisms for process improvement - Own results — positive or negative — and establish mechanisms that audit customer experience, quality, and operational performance Ambiguity & Strategic Thinking - Manage a team where problems, opportunities, and strategies may not be fully defined - Make short-term vs. long-term decisions independently, defining clear goals and objectives - Design the right team structure, mechanisms, and strategy to meet