Zeppelin GmbH
SystemEngineer(m/f/d)Citrix
Neural analysis suggests this role is
optimal for Mid candidates.
“System Engineer (m/f/d) Citrix at Zeppelin GmbH. Skills: Citrix Virtual Apps and Desktops, Azure Virtual Desktop, AWS WorkSpaces, AWS AppStream, Remote access solutions, Cloud-based virtual desktop technologies. Responsible for the “Remote Access / Virtual Workplace” service. Steering, coordination and quality control of external service provider”
Industry & Context.
incident, problem and escalation management
Very good knowledge of German and English, both written and spoken
What They're Looking For.
Must Have
Completed degree in computer science, business informatics, or a comparable qualification, Several years of experience in IT service management or as a Service Owner / Service Manager, Solid knowledge in at least one of the following areas: Citrix Virtual Apps & Desktops, Azure Virtual Desktop, AWS End User Computing Services, Remote access & VPN technologies, Experience in managing external service providers and offshore teams, Understanding of ITIL processes as well as SLA/KPI management, Technical understanding of modern cloud and hybrid architectures, communication skills in international teams, Structured and independent working style, Very good knowledge of German and English, both written and spoken
What You'll Do.
Responsible for the “Remote Access / Virtual Workplace” service
coordination and quality control of external service provider
Monitoring and tracking of SLA
KPI and service performance
problem and escalation management in an international environment
Planning and further development of the technical roadmap in the areas of Citrix Virtual Apps and Desktops
remote access solutions and cloud-based virtual desktop technologies
Evaluation and introduction of future-oriented technologies such as Azure Virtual Desktop (AVD)
AWS WorkSpaces / AppStream and hybrid workplace architectures
Preparation and moderation of service reviews with internal stakeholders and external partners
Coordination with security
and capacity planning
How You'll Work.
Team & Collaboration
Coordination with security, network, workplace; Preparation and moderation of service reviews with internal stakeholders and external partners; communication skills in international teams
Communication Scope
communication skills in international teams; Very good knowledge of German and English, both written and spoken
Process & Methodology
Steering, coordination and quality control of external service provider, Incident, problem and escalation management
Full Job Description
**In the strategic Management Center Group IT Services of Zeppelin GmbH at our location in Garching near Munich, we are currently looking for a "System Engineer (m/f/d) Citrix".** **Your tasks & responsibilities:** * In your role as a "System Engineer (m/f/d) Citrix" you are responsible for the “Remote Access / Virtual Workplace” service as well as for the steering, coordination and the quality control of our external service provider. * You will also be responsible for the monitoring and tracking of SLA, KPI and service performance as well as the incident, problem and escalation management in an international environment. * Furthermore, you will also contribute to the planning and further development of the technical roadmap in the areas of Citrix Virtual Apps and Desktops, remote access solutions and cloud-based virtual desktop technologies. * You will also be in charge of the evaluation and introduction of future-oriented technologies such as Azure Virtual Desktop (AVD), AWS WorkSpaces / AppStream and hybrid workplace architectures. * In addition to this, you will work on the preparation and moderation of service reviews with internal stakeholders and external partners. * The coordination with security, network, workplace as well as the support in budget, licensing, and capacity planning will also belong to your area of responsibility. **What we are looking for:** * Completed degree in computer science, business informatics, or a comparable qualification * Several years of experience in IT service management or as a Service Owner / Service Manager * Solid knowledge in at least one of the following areas: * Citrix Virtual Apps & Desktops * Azure Virtual Desktop * AWS End User Computing Services * Remote access & VPN technologies * Experience in managing external service providers and offshore teams * Understanding of ITIL processes as well as SLA/KPI management * Technical understanding of modern cloud and hybrid architectures * Strong communication skills in inte
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