SystemEngineer

You probably remember the best interaction you’ve ever had with a company, and the worst one too. But what makes one customer journey feel effortless, personal and relevant, while another feels slow, generic and frustrating? With our AI-powered Customer Engagement Platform, we connect conversations, customer data and payments through AI Agents. This allows companies all over the world to elevate their entire customer journey and grow faster, together. All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage. Now, we’re looking for a System Engineer to join theIT Workspace-team of [CM.com](http://CM.com)! ## ## What you will do As a System Engineer , you will be the person colleagues count on when something goes wrong. And you are the engineer who makes sure things go right in the first place. You'll resolve internal IT incidents, take ownership of changes from preparation through to communication. This is not a pure support role. Yes, you’ll help colleagues when needed, but you’ll also improve the environment behind the scenes, automate repetitive work, contribute to projects and help shape how IT Workspace develops at [CM.com](http://CM.com). Your work spans the full width of our stack: device and application management across Windows and Apple, Microsoft 365, Identity & Access Management, office networking, server maintenance and Nextcloud (near future). No two weeks look the same, and there's real room to grow technically in every direction. We're a close-knit team of five people based in our Breda office, and we're the operational backbone of CM's entire digital environment. Every day, 650 colleagues across all CM offices worldwide rely on us. Whether they're jumping on a call, accessing their files, or simply logging in. When we do our job well, the whole organization feels it. #### That’s why you ideally have * A degree in Informatica, ICT, System & Network Engineering or a si