Amazon UK Services Ltd.
e-Commerce
SystemDevelopmentEngineerI,CatalogEngineeringServiceSupport
Neural analysis suggests this role is
optimal for Mid+ candidates.
“System Development Engineer I, Catalog Engineering Service Support at Amazon UK Services Ltd.. Skills: System Development, Service Support, DevOps, AWS. Handle system and service tickets. Provide Service Level issue support”
Industry & Context.
Problem solving; Analytical; Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in Engineering, 1+ years of DevOps or SysOps experience, Experience programming with at least one modern language, Experience building test automation frameworks, Experience designing or architecting systems, Experience troubleshooting and debugging technical systems, Experience with analytical skills, Experience with attention to detail, Experience with effective communication abilities, Experience in software development
Nice to Have
Knowledge of a scripting language, Knowledge of AWS services, Experience with software development lifecycle, Experience on highly concurrent systems, Experience on high throughput systems, Knowledge of complex distributed systems, Experience working with people in different timezones, Experience in handoff process
What You'll Do.
Handle system and service tickets
Provide Service Level issue support
Keep software packages/configurations free from vulnerability
Setup new metrics and alarms
Monitor new metrics and alarms
Drive root cause resolutions
Build tools to improve operational efficiency
Support software deployment in staging
Support software deployment in production
Deliver a logical solution
Deliver a maintainable solution
Deliver a solution using appropriate technologies
Deliver a solution on time
Learn current engineering best practices
Get procedures reviewed
Identify opportunities
Calculate costs of proposed solutions
Make technical trade-offs
Contribute to operational excellence
Perform troubleshooting to resolve defects
Drive Company Wide Campaigns
Keep Compliance risks under control
Solve problems at their root
Understand the broader context
Undertake a variety of tasks
Switch from complex to routine tasks
Adapt quickly to new technologies
Adapt quickly to new products
Demonstrate appropriate quality
Demonstrate thoroughness
Act with personal integrity
Work within team's process
Take ownership through to resolution
Ensure a clear hand-off
Provide program management
Provide WW user technical support
Implement business logic
Implement configurations
Integrate new catalog feeds
Configure new marketplace setups
Configure merchant setups
Configure category setups
Drive strategic cross-functional programs
How You'll Work.
Team & Collaboration
Cross-functional teams; Cross-organizational work; Diverse set of data teams; Cross-functional teams; Engineering teams
Communication Scope
Communication skills
Process & Methodology
Program management
Full Job Description
Amazon Selection and Catalog Systems (ASCS) builds the systems that host and run the world’s largest e-Commerce products catalog. We power the online buying experience for customers worldwide so they can find, discover, and buy anything they want. Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical, digital, and services offerings. To achieve this, we develop the algorithms and build the systems and tools to ensure the safety of the selection and maximize their impact on the Amazon top-line, all the while continuously growing the overall selection. We develop and apply technologies spanning parallel processing, storage, Machine Learning, Natural Language Processing, and Image Recognition. You will be part of Catalog Services Support Team under Catalog Support and Programs (CSP) in ASCS Org. The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of ASCS team, you’ll play a key role in driving Amazon’s business. You will be responsible for providing Service Level issue support to all ASCS Engineering teams who built tier 1-3 systems and keep their software packages/configurations free from vulnerability, setup and monitor new metrics and alarms for their systems and drive root cause resolutions to the recurrent issues. You will build tools to improve operational efficiency. This role requires an individual with excellent System/Tool coding abilities along with AWS services understanding. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with Engineering team to understand requirements and shape analytical deliverables. Candidate should also
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