Company
Education
SystemAdministrator(ITSM)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“System Administrator (ITSM). Skills: ITSM administration, System administration, Business process analysis, Project coordination. Configure ITSM software. Implement ITSM software”
What You'll Achieve.
Minimize service disruptions; Improve business processes; Gain efficiency
Industry & Context.
Troubleshooting; Root cause analysis; Problem resolution
On-call rotation, After-hours work, Weekend work, Occasional walking, Occasional standing, Occasional sitting, Occasional bending, Occasional stooping, Occasional kneeling, Occasional crouching, Occasional crawling, Occasional lifting, Lifting less than 40 pounds, Prolonged hours, Irregular hours, Emotional control under stress
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Minimum 3 years IT System Administration, Minimum 3 years Business Analysis, Minimum 4 years IT customer service, Minimum 2 years training in IT systems, Understanding of programming concepts, Understanding of application architecture, Understanding of information architecture, Ability to write Java, Ability to comprehend Java, Understanding of databases, Understanding of data structures, Excellent customer service skills, Ability to troubleshoot production issues, Excellent analytical skills, Excellent problem-solving skills, Project oriented, Goal oriented, Detail oriented, Ability to use independent judgment, Ability to demonstrate initiative, Ability to proactively learn skills, Ability to explain abstract concepts, Ability to grow professionally, Work under minimal supervision, Excellent public relations skills, Excellent organizational skills, Excellent communication skills, Excellent interpersonal skills, Ability to multi-task complex activities, Ability to analyze technical documentation, Ability to interpret technical documentation, Ability to analyze governmental regulations, Ability to interpret governmental regulations, Ability to speak effectively before groups, Ability to make independent decisions, Ability to plan, Ability to organize, Ability to schedule, Ability to communicate effectively
Nice to Have
ITIL v. 3 Foundations preferred, Experience with IFS Assyst preferred, Knowledge of school district operations preferred, Knowledge of school district procedures preferred
What You'll Do.
Configure ITSM software
Implement ITSM software
Maintain ITSM software
Administer ITSM solution
Monitor system health
Mitigate security vulnerabilities
Manage system upgrades
Implement system upgrades
Create system documentation
Maintain system documentation
Assess new technologies
Improve quality assurance
Improve user acceptance testing
Leverage ITSM solution
Improve business processes
Analyze business processes
Analyze available data
Lead requirement gathering sessions
Document requirement gathering sessions
Coordinate project meetings
Lead project meetings
Participate in project meetings
Maintain project timelines
Facilitate training sessions
Create training materials
Maintain training materials
How You'll Work.
Team & Collaboration
Business owners; Key stakeholders; Web/Application Services team
Communication Scope
Written communication; Oral communication; Executive presentations
Process & Methodology
Project planning, Scope management, Timeline management, Resource allocation
Full Job Description
Job Overview The System Administrator (ITSM) is a crucial member of the Web/Application Services team, responsible for coordinating project efforts, gathering requirements, and delivering high-quality solutions to internal customers within the District. The System Administrator (ITSM) main role is to administer the District's ITSM tool. The incumbent will often lead or participate in requirements gathering and design sessions with business owners at various levels within FBISD. The System Administrator (ITSM) ensures that processes are followed and that solutions meet security, business, and quality assurance standards. The incumbent will oversee the District's ITSM solution, lead project efforts, develop project plans, and enhance the ITSM solution's capabilities. On-call, after-hours, and weekend work may be required as needed. Position Description Essential Duties and Responsibilities System Administration Configure, implement, and maintain the ITSM software to ensure it meets organizational needs Responsible for system administration and health monitoring of the District's ITSM solution and other supported systems Monitor, evaluate and mitigate potential security vulnerabilities in the District's ITSM solution and other support systems Manage system upgrades and implementations to support various business needs Create and maintain necessary system documentation for the District's ITSM solution and other supported systems Oversee the process of identifying, logging, and resolving incidents and problems to minimize service disruptions Analysis Assess new standards, technologies and trends to bring forward strategies for future enhancements and process improvements Evaluate and improve quality assurance and user acceptance testing process and procedures Actively seek ways to leverage the District's ITSM solution to improve business processes and gain efficiency Analyze applications and business processes in order to recommend and implement solutions to improve busi
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