Intelligent Technical Solutions
SystemAdministratorII
Neural analysis suggests this role is
optimal for Mid candidates.
“System Administrator II at Intelligent Technical Solutions. Skills: System Administrator, IT Support, Troubleshooting. Resolve technical issues. Workstation operating system issues”
What You'll Achieve.
Utilization; CSAT; Quality Score; First-touch closed
Industry & Context.
problem-solver
On-call rotation, home office set up
What They're Looking For.
Must Have
Windows troubleshooting, Mac OS troubleshooting, Server 2016 through 2025, VMWare, Hyper V Virtualization, M365, Azure, Firewalls, Switches, Network architecture, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, business applications, home office set up, Computer with 8GB RAM, Windows 11, Intel i5, Intel i7, AMD Ryzen 5, AMD Ryzen 7, macOS 12, Stable internet connection, 5 Mbps download, 5 Mbps upload, quality headset, noise-cancellation feature, smartphone, Microsoft Authenticator app, HD webcam, 2nd Monitor, UPS, Excellent command of English language, work full time 40 hrs. a week, pass online behavior and cognitive assessments, NBI Clearance
Nice to Have
Managed Service Providers (MSPs), Active Server Certifications, CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer
What You'll Do.
Resolve technical issues
Workstation operating system issues
Standard business application issues
Line-of-business application issues
Advanced server issues
Basic networking issues
Intermediate networking issues
Provide after-hours support
Provide weekend support
How You'll Work.
Team & Collaboration
Work with product team
Communication Scope
Excellent command of English language
Full Job Description
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Remote System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Advanced server issues of any kind. Basic and intermediate networking issues. Escalation point for technicians Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations. Job Qualifications Experience with Windows and Mac OS troubleshooting. Experience with Server 2016 through 2025. Experience with VMWare and Hyper V Virtualization. Experience supporting M365 and Azure. Minimum of five years experience in IT Support or a similar role. Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Active Server Certifications are preferred. Job KPIs Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Quality Score: Assessments performed by the training and
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