Intelligent Technical Solutions
SystemAdministrator
Neural analysis suggests this role is
optimal for Mid candidates.
“System Administrator at Intelligent Technical Solutions. Skills: System Administration, IT Support, Networking. Resolve workstation OS issues. Resolve printer issues”
What You'll Achieve.
CSAT scores; Quality Score; Utilization; Hours / Ticket; First-touch closed
Industry & Context.
problem-solver
On-call rotation, after-hours support, weekend support, client visits, access to a vehicle
What They're Looking For.
Must Have
Windows troubleshooting, Mac OS troubleshooting, Server 2016 through 2025, M365 support, Azure support, Firewalls knowledge, Switches knowledge, Network architecture knowledge, Network troubleshooting knowledge, MS Office support, Adobe support, Active Directory support, backup software support, endpoint cybersecurity support, mobile devices support, various business applications support, Valid driver's license, vehicle insurance, access to a vehicle
Nice to Have
VMWare experience, Hyper V Virtualization experience, Managed Service Providers (MSPs) experience, Active Server Certifications
What You'll Do.
Resolve workstation OS issues
Resolve printer issues
Resolve business application issues
Resolve server issues
Resolve networking issues
Escalate issues for technicians
Provide after-hours support
Provide weekend support
Full Job Description
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Server issues of any kind. Basic and intermediate networking issues. Escalation point for technicians Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations. Job Qualifications Willing to work full-time on-site, either at the company office or client locations as required. Experience with Windows and Mac OS troubleshooting. Experience with Server 2016 through 2025.Experience with VMWare and Hyper V Virtualization. Experience supporting M365 and Azure. Minimum of three years experience in IT Support or a similar role. Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Active Server Certifications are preferred. Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPI's CSAT: Scores filled out by clients usin
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