Delivery Hero
Technology
SystemAdministrator
Neural analysis suggests this role is
optimal for mid candidates.
“System Administrator at Delivery Hero. Skills: IT support, System administration, Troubleshooting. Provide end-user support. Diagnose hardware issues”
Industry & Context.
Problem-solving ability; Troubleshooting
Company car required
What They're Looking For.
Must Have
1-2 years IT support experience, Troubleshooting hardware, software, OS, User management in SSO Platforms, Basic network troubleshooting, IT ticketing systems familiarity, English & Greek communication skills, Ability to work independently, Manage multiple tasks, Category driving licence required
Nice to Have
ITIL Foundation certification, Google IT Support certification, CompTIA A+ certification, Microsoft ISPC certification
What You'll Do.
Provide end-user support
Diagnose hardware issues
Resolve software issues
Resolve network issues
Install computer systems
Configure computer systems
Maintain computer systems
Configure peripherals
Troubleshoot network issues
Assist maintaining telecommunications systems
Deliver field support services
Ensure uninterrupted IT operations
Resolve on-site issues
Assist onboarding employees
Assist offboarding employees
Ensure proper IT setup
Maintain IT documentation
Update troubleshooting guides
Update knowledge base articles
Stay updated with technologies
Adhere to information security policies
Manage assets properly
Collaborate with partners
Coordinate technical projects
Coordinate system optimizations
How You'll Work.
Team & Collaboration
External partners; Internal partners
Communication Scope
Written communication; Verbal communication
Full Job Description
efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We are in the unique position to experience new and interesting situations that many companies have never seen before. We bake challenges by using agile methodologies, top-line tools, and of course always working with the best of teams. This is a chance to be part of a rapidly growing team in a company that is changing the food delivery landscape, and be able to influence, execute and see the impact of your work at the end of the day. We are looking for aSystem Administrator to be responsible and accountable for the smooth running of our computer systems within requirements, specifications, costs, and timelines. The role is accountable to ensure the implementation and maintenance of efood’s computing needs. The successful candidate will have proven professional experience and detailed knowledge of best practice processes. What you'll do: * Provide end-user support by diagnosing and resolving hardware, software, and network-related issues via ticketing systems, email, remote assistance, or in person. * Install, configure, and maintain computer systems, software, and peripherals (Windows, macOS, Linux). * Manage user accounts and permissions in Intune, Jamf, and Okta. * Troubleshoot basic network issues (LAN, Wi-Fi, VPN) and assist in maintaining telecommunications systems (VoIP, PBX). * Deliver field support services across the organization’s remote buildings and offices, ensuring uninterrupted IT operations and timely resolution of on-site issues using the company's car. * Assist in onboarding and offboarding employees, ensuring proper IT setup. * Maintain IT documentation, including troubleshooting guides an
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